True Hospitality
This is all about making a meaningful connection with the guest
True Attitude
Give the state code of California, New York, and Louisiana
California = CA, New York = NY, Louisiana = LA
Celebrated in US, Canada, UK, and Australia every October 31
Halloween
Our rates depends on the demand of the rooms
True
Give the 4 Hotel Segments in IHG
Luxury and Lifestyle, Premium, Essential, and Suites
Answering promptly and engaging to understand a guest's sense of urgency
True Responsiveness
Give the State:
MO, MT, MN, MI
MO = Missouri, MT = Montana, MN = Minnesota, MI = Michigan
US Thanksgiving
4th Thursday of November
Mardi Gras is also known as Fat Thursdays/ Shrove Thursdays
False. Fate Tuesdays/ Shrove Tuesdays
2 Guarantee Methods
Committal and Non-committal
Using all the information available to understand what the guests want and need
True Listening
NL is the province code
Newfoundland and Labrador
Canadian Thanksgiving
2nd Monday of October
Memorial day in US is celebrated on the last Monday of May
True
Known internally as "run of the house room"
standard room
All about being confident in your role and your abilities to address the needs of our guests
True Confidence
Countries in UK
England, Scotland, Wales and Northern Ireland
Winter months in Australia
June, July, August
If the guest is travelling from west to east the interstate numbers are decreasing even numbers
False. Increasing even numbers/ East to West
Rooms reserved at ______ allow guests to change or cancel without penalty
Unrestricted rates
Bonus! Give the 6 Critical Behaviors
Ask for the IHG Rewards Club membership/ Ask probing question/ Immediately asking for the sale/ Break down barriers/ See the Partner, Say the Partner/ Effectively communicate
Give the state code of Pennsylvania, New Hampshire, South Carolina, North Dakota, and Texas
PA: Pennsylvania/ New Hampshire: NH/ South Carolina: SC/ North Dakota: ND/ Texas: TX
Labor Day in US
1st Monday of September
Auxiliary routes are two digit numbers
False. Auxiliary routes are three digit numbers/Primary routes are two digit numbers
Reservation Channels
Face to face, Online, Over the Phone