HCL Notes
Which HCL notes database should you look in first if a customer receives a schema error that they need help clearing?
ELF Reports
Can you find solutions to e-file level diagnostics in the ELF reports database?
No
What is the name of the most current Support Issues Database?
Support issues 2024.
Which database shows projected fix dates of known issues.
Query
Which HCL notes database could you use to search for an input related question that the customer has for a tax year 2023 return?
Support issues 2024
What view should be selected on the left hand panel if you need to search for a return that received a schema error?
Support>4XX
What view should I select on the left hand panel if I want to see only GSR's?
All-General Support Requests>By Fed/State
Which database has general knowledge on forms?
Product Status
What is the name of the site where you can view if banking information was included when a return was e-filed?
EFS
What is the most current Product Status and Query database?
Product Status/Query 2023
What selection should be made on the left hand panel if you need to search for a rejected return?
Support>600 or Support>600>by reject
If I want to see what e-file issues have been written up for a KS 1065 return what view should I select on the left hand side?
All-Elf Requests by Fed/State
Which databases follow the current tax year as the most current?
Support issues and ELF reports
An Olympic gold medal is mostly comprised of what metal?
92% Silver
If you need to add a new application, how would you do this?
Open>Applications>Search for an application
What should be searched in the search bar of the elf reports database?
Client ID
What is the GSR ID of the GSR that discusses the 8082 line 2 IRS center dropdown not allowing the option for e-filed?
SMCM-D22R9S
Which databases follow the current tax year as the most current?
Query and Product Status.
What is the maximum number of partners that are allowed to be in a partnership?
No limit!
Which database combines the support issues, product status, query, and ELF reports database into one?
Support Archive.
If a tax year 2022 return was filed today and rejected, would the ELF report be found in ELF reports 2022, 2023, or 2024?
2024.
Which ESR discusses a Montana e-file diagnostic 60662?
CPOR-D39QEY
If an ELF report does not have a resolution, and you can't find a documented answer elsewhere, what is the next step?
Create an ESR from the ELF report.
How much wood could a wood-chuck chuck if a wood-chuck could chuck wood?
5-10 pieces