HIGH BILL
Payment Plans
Outage/Service Order
NEM
Interaction Records
100
Account ___ are used to prevent specific actions from occurring on a Contract Account.
What is a lock?
100
It’s imperative to confirm if the BP is enrolled in AutoPay before setting up an Installment Plan (IP).
·If the scheduled AutoPay payment is not _____, the monthly payment will be processed as usual.
What is Cancelled?
100
The ____ ______ is responsible for the following components:
· Weather head
· Attachment hardware
· Riser
· Meter box
Who is the Property Owner?
100
The ______ converts solar energy from direct current (DC) into alternating current (AC) to power home or business
What is the Inverter?
100
BP checking status of, bill revision, deposit review
status, requested callback, etc. and the expected
completion date has passed.
What is Status or Work/BPEM/Back Office/Follow UP?
200
____ ____ can be placed on a Contract Account or a document to block an account or document from the Dunning process.
What is a Dunning Lock?
200
•If BP is unable to pay the total Contract Account Balance, ask for the full Delinquent Balance.
•If BP is unable to pay the full delinquent balance, negotiate down to 50% of the total Contract Account Balance.
•If BP is unable to pay 50%, negotiate down to 25% of the Delinquent Balance.
THE INITIAL PAYMENT MUST BE SCHEDULED AT THE TIME OF IP CREATION (within 5 days)
What is an IP2?
200
· Is the cable damaged (i.e. cut, dug up, wires exposed within the cable)?
· Was anyone injured?
· Can you tell if the power is out in the area?
What is a Dig In?
200
Customers are compensated for their share of a generators output though a credit on their monthly energy bill
Intended to provide a solar or renewable option to customers who cannot participated in NEM
What is CREF?
200
BP inquiry if payment, pledge made/posted, BP notifying
that payment has been made. BP request to cancel
payment.
What is Payment/Check on Payment?
300
_______ is a score calculated for each Business Partner based on their credit history with Pepco Holdings.
What is Creditworthiness?
300
For a contract account that has been Final Billed, and the BP is unable to pay the balance in full, a __ ___ ____ ____ can be used to provide additional time for the BP to pay the balance in full.
What is a 30-day Dunning Lock?
300
· Are your lights dimming?
· Are your electrical appliances operating at full capacity?
· Are you aware if your neighbors are experiencing the same problem?
What is Low Voltage? (LV)
300
The difference between the kilowatt-hours delivered by the Company to the Business Partner and the kilowatt-hours delivered from the Business Partner’s generation facility to the Company. (“excess generation”)
What is Net Energy?
300
Issue claims, IVR issues, "scam calls,” hours of
operation, locations, etc
What is Miscellaneous/General/Other/Other
400
______ _____ define the Dunning intervals, charge schedules, interest, and other Dunning activities that take place during the Dunning process.
What are Collection Steps?
400
An _____ ___ ____ allows a BP to request a specific bill due date on a recurring basis
What is extended due date?
400
Time power is estimated to be restored?
When is 2 am?
400
Date accumulated excess generation kWh credits are refunded to the BP
•NJ: BPs can select anniversary month.
•MD: Anniversary month is April for all customers. Customers can choose to be paid out for any excess generation credits during that billing period or to accrue their excess generation credits indefinitely.
•DE: No refund; BPs can select anniversary month. On their anniversary month, if account has accumulated excess generation credits, the credits are zeroed out and customer starts fresh the next month.
•DC: Anniversary month is December. Customer is paid for any excess generation credits on the December invoice.
What is the Anniversary Date?
400
BP calls for credit reconnection. BP verifying reconnection
order. This includes calls where IPs are set as part of
reconnection proces
What is Credit/Collections/Dunning/Disconnects?
500
Non-remote Disconnections generate a ___ _____; remote disconnections do not.
What is a Service Order?
500
The amount the BP has paid toward their Budget Cycle
What is $1244.00?
500
Number of Customer's in Pepco Region out for over 4 hours?
What is 4?
500
•When the BP uses more energy off the grid than the system generates, the meter runs _____ to record the energy sent from the utility to the BP.
What is forward?
500
BP request for CA/service number request, BP
not receiving bill, Improper Prep, Extended Due
Date, Phoned in Meter Reading
What is Billing/Other?