Order Entry or Office
What are 3 items that are normally spelt out on an invite to be considered?
Date
Time of event
Year
What is the time expectation for a dealer to receive a proof?
24-48 Hours
What three items must be included in any message?
The problem, solution, and follow up?
Cut lines need to be added to the stock for the job ticket
ME
Name 3 things we verify/request from a dealer when receiving their call?
Caller Name Company Name Account Number
Where do you go to find a dealers online password
Office - Account number - CSO tab
Can you please mail my proof to 1750 Tower Blvd.
When can I expect to receive those proofs once they are mailed?
Estimated delivery within 7-10 days
What is the message type and Sub type for an account message?
Message Type: Customer Message
Sub Type: CS Message
Adding or making changes to a screen on a design
Preflight
What is the email address we provide to our dealers to submit an order with text copy to Carlson Craft?
customercare@carlsoncraft.com
Which can I find the job ticket to see what production is looking at? I just want to make sure my special instructions are there.
Attachments
What email will I receive my e-proof link from?
Proofs are sent from socialproofs@carlsoncraft.com
What is the Message type and Sub type when a dealer calls in and wants to make changes but the order does not show in our system yet
Customer App Message
OE Message
Adjusting the positioning or changing fonts on a monogram that CS cannot make
ME
I want to send in artwork for my item. What email do I need to send that to?
socialartwork@carlsoncraft.com
If there is a hold on a specific order, where do we go to claim the hold?
Participant Search
I made changes to my invite and enclosure cards through the e-proof system. I don't need any changes to the liner but want to be able to see it again.
What do I need to do to get these proofs moving?
Select "Waiting to respond until all proofs are complete"
Where are you putting a message?
You spoke to the dealer about current production time on item TWS55286.
Account Message
What are the 2 ways we can get an order to Preflight?
Why would we use a PO number?
Binding agreement between Carlson Craft and our customer/ ease of tracking the order if just referring to PO Number / this is optional
I want to confirm you received my fax. Where are you going?
Documents - Master Router - Fax Image Retrieval
I just approved my proofs and now my customer decided to go with Cool Blue Foil instead of Navy Foil. Can we get that change and see another proof?
If PRD - Yes, put on CS Hold and send through attachments
If PUL or DIO - We can not make any changes.
Where are you putting a message?
The dealer calls in about finding an order status of an order that was placed last week.
Order Message
When routing to Manual Edit, what reason should you use if we want to take a line of text and make it into a half circle
Contouring
I have not received my proofs yet. What 3 things are you checking?
Order Tracking
What email were the proofs originally sent to.
Are there any other holds on the order