Verification
The BC Hydro PIN must not be disclosed to anyone. True or False
True
What login credentials do use for BCH Service now?
BC Hydro standard account + password, then RSA pin + token code
What tool do I use to verify a BCH employee requesting for a password reset?
CA IDM
Provide the 3 types of verification process if a user requesting a password reset for their own account.
Validate their BC Hydro PIN
cell phone number verification process
manager verification process
What is the name of our group (Tier 1) in service now?
SD1 - IT HelpDesk
What tool do you use to get the owner of a service account?
ITRIM
Who is the authorized person to request password reset for NetOpera account?
Tom Griffith
Provide the 3 special user that has a red service profile in Service Now
VIP, Litigation Hold, PSOSE
What tool is used to unlock WIV account if CA IDM is not available?
iManager
Provide 4 scenario that requires a security verification
What is the configuration item for the issue Outlook on-prem issue?
Microsoft Exchange 2016
What user ID type / type of account is t-stcsp2?
Test account
If CA IDM is unavailable, you will not be able to verify a Caller's BC Hydro Security PIN, what are the options you can provide to your user?
OPTION A: Advise the Caller to call back later and resolve your INC
OPTION B: Collect the Caller’s contact info, place the INC in State=On Hold updated, and call them back after CA IDM is running
OPTION C: Contact the Caller's direct manager, have the manager vouch for the Caller, then proceed with the requested task
How many P1 and P2 was created on the month of September 2023?
9
How can I get the username of the shared mailbox to validate the owner in ITRIM if a user requested for a password reset?
By searching the details of the shared mailbox (such as email address) in AD.