Eligibility and Benifits
Intake
Claims
Reimbursement Policy
Tools
100

What is the Maximum Frequency per Day Value Indicator for hcpc A4557

Maximum Frequency per Day Value Indicator =2 

100

is authorization required for cpt code 15734 with DX  F64.9

Yes, authorization is required 

100

what is the status of the claim #22E517146000 for member id : 122270839/ AMANDA M SAALFRANK 

Processed to co pay 

allowed amount : 4.35 

copay : 4:35 


100

In CCI Editing Policy, Professional and Facility reimbursement policy, will UnitedHealthcare Individual Exchange allow both codes of a CCI edit to be reimbursed?

Which policy Nummber ?

Yes

Policy Number 2023R0105B

100

tool where we check if codes are valid and billable 

KL 

200

what is the eligibility and Type of plan for 

Member ID : 124253179
member name : Anneliese Gieringer

effective date : 01/01/2023 

RMHP Colorado Doctors Plan Silver-C $75

Exchange Silver

200

Is authorization required for cpt code 0362T (BEHAVIOR ID SUPPORT ASSMT EA 15 MIN TECH TIME)

Yes, authorization is required 

200

What is R33 Denial ?

The requested records were not received or were not received timely.

200

diagnosis code B94.0 in a claim is being denied for Inappropriate diagnosis code 

to which reimbursemnet policy would you refer them ?

Policy Number 2023R0122C
Inappropriate Primary Diagnosis Codes Policy

200

A tool  where we check the status of an appeal 

ATS 

300

Product ID : B0IL0001 / Group Id : ILONEX

what is the benefit for cpt code 45378  with diagnosis code  z00.01

Preventive Care Services 

$0.00 Copay, 0% Coinsurance, Deductible does not apply

300

Is authorization required for 90839  (Psychotherapy for crisis; first 60 minutes )

No authorization required 

300

Provide Information  on  411 alert for IFP with ID #  15521 and  date : 11/08/2023

 the fax number (888-404-0940) listed for IFP Provider Standard Appeal request in the Provider resource tool and the 2023 Provider Administrative Guide is incorrect.

The correct fax number is 888-404-0949.

This has been corrected within the Provider Resource Tool and will be updated in the 2024 Provider Administrative Guide.

300

In which reimbursement  policy can we check if For cpt code 76802 is reimbursible

Policy number : 2023R0064B
Obstetrical Ultrasound Policy,

300

Tool that we use to send EOB  via FAX 

Right FAX 

400

What is the CSP NetworkPrefix/Pre product code for Colorado Valley Health 

EXGV

400

Pv wanted to send clinical for authorization with cpt code 25442 . to which fax number they need to send it

Please fax clinical to:

·         OrthoNet Fax # 844-881-8934

400

what is the status of the case ID  #  AT-3790076-W and what is the reason for that decision 

Mem ID: 122498073
Member name: BUREN L FURR 

claim # 22P863202502  / Dos : 12/07/2022 

 


Case ID: AT-3790076-W Case Status: Closed Case Outcome: Uphold Latest Outcome:Uphold

OUTCOME:
Uphold - no referral on file

400

The provider is asking What is The primary code  needed if the add on code is 0054T , what will be your best response? 

A. Provide the appropriate Primary code
B. provide the reimbursement policy asked and  them  to check with  their biller or coder

B. provide the reimbursement policy asked and  them  to check with  their biller or coder

400

Tool that we use to send the claim back for manual reprocess  

MACESS 

500

In Global maternity benefit , Delivery is quoted in which benefit 

Inpatient Benefit 

500

Gap requests are evaluated base on what ? 

GAP requests are evaluated based on whether there is no other INN specialist that can service the patient and  based on a geographical need and medical necessity.  

 

500

What is the difference between service is not covered under members current benefit plan and member not eligible for benefit Denial ? 


service is not covered under member current benefit plan ---OON provider 

member not eligible for benefit -- No active policy during the DOS 

500

The claim is denied for gobal days for cpt code 11462

the provider is disputing and saying that this  is a treatment for postoperative complication

To which Reimbursement policy would you refer them

 Policy Number 2023R0005C
Global Days Policy

 

500

Tool that we use to check a claim that is not on file yet

Echo 

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