Skygen
Benefits
Systems
Common Questions
Common Questions 2
100

This box on the eligibility tab will confirm the Initial Benefit Effective Date

Other Info 2

100

These are the two types of PPO plans

Passive and Active

100

In Compass, the __________ selection can be used to confirm the eligibility period of a dental policy.

Cafeteria

100

Timely Filing Limit

365 days

100

Is there a missing tooth clause in our plans?

No

200

I can look under this tab to check the max remaining and deductible

Accums

200

These 3 states currently offer EPO plans

AZ, CA, NV

200

When using Employer Access you find the policy booklet under this tab

Documents

200

If the service is non-covered, does discounted PPO fees apply?

No

200

These are the tooth restrictions for sealants 

1st and 2nd  permanent unrestored molars only

300

Provider can register on Portal this 3 ways

Provider, Location, Payee

300

This is the stacking order for the networks we accept

Dentemax

Dental Health Alliance

Careington

Connection Dental

Premier

Maverest

First Dental Health – EPO

300

In GSAP, this report can be used when faxback is not available to quote benefits

Other Provisions Report

300

Are temporary crowns covered?

No, we only consider the allowance for the permanent crown. 

300

Do you accept assignment of benefits to a non-participating provider?

We will accept the assignment of benefits from a non-participating provider.

400

These 2 reports can be used to look up a code's coinsurance and frequency

Benefit Plan Detail Report and Product Detail Report

400

Healing period after SRP before D4910 Perio Maint

90 or 91 day

400

In GSAP, under Categories View, you can open this folder to check if a member is registered for dental benefits with this group.

Census/Enrollment

400

Can you send me Dentemax fee schedule?

  • We don’t have access to fee schedules
  • Give network number and advise fee schedules are also available on the Provider Portal
400

How is Ortho considered?

25% of the  Total Case Fee is considered for the placement date. The remaining TCF is divided out over the estimated number of treatment months with monthly benefits automatically generated by the system.

500

This tool can assist you in creating a follow up

Follow up Pathway Tool

500

In order to quote benefits you will need to verify at least 3 of the following for HIPPA

Name, date of birth, social security number, member ID, address

500

In Compass, I can click on this Icon to confirm when we updated the eligibility date

Magnifying Glass

500

Are Invisalign braces covered?

Invisalign braces are considered under the plan.  However, Smile Direct or any sort of braces that are not rendered at a dental office are not considered.

500

Provider is asking if an exam and a cleaning can be done the same day

BUNDLING QUESTIONS

  • We are only able to see how services are considered individually
  • All services would be reviewed according to the ADA guidelines and dental necessity at the time of service.
  • Recommend a preauthorization to get a more complete answer.
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