Priorities
What is Priorities for SC ?
What is :
Priority 1 : Warm Transfer To State Office
Priority 2 : Send Email Info
Priority 3 : Remind of Renewal date
What is Priorities for VA ?
What is :
Priority 1 :Walk Through Application
Priority 2 : Warm Transfer to State Office
Priority 3 :Send Email Info
Priority 4 : Remind Of Renewal Date
For A Basic Renewal Call what are your 2 options for HIPAA Verification ?
What is :
Option 1 : Full Name + DOB
Option 2 : Full Name + Zip Code
What's the Phone Number For Department of Health Services for CA if member lives in San Bernardino ?
What is :
1-877-410-8829
What is Priorities for CA ?
What is :
Priority 1 :Walk Through Application
Priority 2 : Warm Transfer to local County Office
Priority 3 :Send Email Info
Priority 4 : Remind Of Renewal Date
What is Priorities for NE ?
What is :
Priority 1 : Warm Transfer to State Office
Priority 2 :Send Email Info
Priority 3 : Remind Of Renewal Date
True or False : If we need to complete an Application through WHPF , Change a Mailing Address , Send an ID Card or change a PCP we can complete without additional verification ?
What is :
False
What is the HPR Call Back Number for TX ?
What is :
877-373-8977
What is Priorities for OH ?
What is :
Priority 1 : Cold Transfer to State Office
Priority 2 :Send Email Info
Priority 3 : Remind Of Renewal Date
What is Priorities for MS ?
What is :
Priority 1 : Warm Transfer to State Office
Priority 2 :Send Email Info
Priority 3 : Remind Of Renewal Date
What are our Additional HIPAA Verification Options we can use ?
What is :
Member Id #
Last 4 Of SSN
Address + Phone Number ( One or the other is NOT sufficient)
What is Priorities for TX ?
What is :
Priority 1 : Answer general Questions Regarding Redet
Priority 2 : Warm Transfer to HHSC
Priority 3 :Send Email Info
Priority 4 : Remind Of Renewal Date
What is Priorities for WI ?
What is :
Priority 1 :Remind renewal period begins 45 days before the end of their coverage
Priority 2 : Warm Transfer to IM Agencies
Priority 3 :Send Email Info
Priority 4 : Remind Of Renewal Date
What state can we speak to the parent or guardian without consent even if member is 18 ?
Bonus : What age do we need to have consent to speak with parent or guardian for this state ?
What is :
WA
&
19
What is Priorities for WA ?
What is :
Priority 1 :Complete Application On Members Behalf
Priority 2 : Warm Transfer to WHPF
Priority 3 :Send Email Info
Priority 4 : Remind Of Renewal Date
What is Priorities for IA ?
What is :
Priority 1 : Warm Transfer to WHPF
Priority 2 :Send Email Info
Priority 3 : Remind Of Renewal Date
Whats the Phone Number For WI Member Service Department ?
What is :
888-999-2404