Random1
What NHP is not required?
M4
How many hours is PCA orientation?
4hours
What column do PCA's enter their driver's license on the I9?
Column B
What do we need with DD application for it to be complete?
Typed voided check or typed bank letter
Who signs PCA provider agreement?
Only the PCA
Who signs the TS?
Consumer/ Surrogate and PCA
In E-ts can a con and PCA have the same email address?
No they have to have separate emails
Where do we assign a New Hire paperwork issues you have spoken to them about?
NHP open issue, internally resolved
Where do we assign DD issue?
DD Open issue
What module can we find consumers open issues?
Communications
What module can you find con TS ?
BIT
What department handles email requests?
Document management
What department handles DUA claims?
Employer management
What department handles hiring a PCA again?
employee management
What department handles DD?
Bank management
Who handles MFP issues?
Donna Hauter
What do you ask for when authenticating a consumer/ surrogate?
Callers first and last name, consumers first and last name, consumers number and DOB (password if applicable)
What are some reasons that a PCA may not have taxes taken out of their check?
They are related to the consumer, or they turned in a DOC form
How does a PCA receive PTO payout?
They turn in a termination form for every consumer they work for, and it will automatically process PTO payout
In E-TS how long is their activation link good for?
24 hours
Who is listed as the employer on W-2 in CYMA MA?
Tempus
Where can a PCA get their PTO hours?
Paystubs, ESS portal or they can give us a call and we can tell them
When are you allowed to give a caller a check amount?
On or after the date on the check
If a skills trainer calls in asking information about a consumer account, what information can you give them?
The same information as a consumer
What are some reasons an EVS may be triggered?
their age, they no longer qualify for the program, PCA services are not covered