Quiz 1
What is a Deductible?
The portion of the claim the policyholder is responsible for
After reviewing EDGE and determining the change to the policy is for a different vehicle, not involved in this claim. Do I need to have a conversation with anyone before resolving coverage?
No, since the change has nothing to do with this claim, I'm okay to resolve coverage right away!
"Uhh, this guy who hit me said he was going to sue me, do you guys help with that?" We do help with that! What department would that go to?
Casualty Unit
What tab do we update liability?
Claim Details
Justin worked where before Geico?
Chic-fil-A
What are the four elements of an incident explanation?
set the stage, the beginning, the impact, the ending
If i want to find out if a given scenario is not covered under the policy, what section should I reference?
Exclusions
Give me an example of a "Report Purpose Only"?
Deductible covers the entirety of the damage, Filing with Adverse Carrier
Give me an example of when you would mark an insured as injured and treating?
If Geico is getting a bill.
What brands of car does Justin have?
Jeep
When is a tow considered urgent?
When immediate action is needed to ensure safety
What's the process in resolving a cc37 - Rental?
Contact insured and confirm why vehicle was rented, send ROR, obtain copy of rental agreement, review contract to determine if the vehicle is an owned, non-owned, or temp substitute, complete CPW and send to supervisor
I'm trying to dispatch a tow truck for my customer. What information does the tow truck driver need before I can dispatch them?
Good Paycode, which car is being towed, what kind of damages does it have, where is the car, where is it going, are there fees, where are the keys, is it all wheel or four wheel drive?
Can i set Handle Complete for the exposure? and why?
"At Fault claim, CLMT filing AC, Pending subrogation from AC"
No, because Geico hasn't received payment.
What instrument does Justin play? (poorly)
Pipe Organ
In the event a party is injured and may qualify for Medicare, We need to obtain the following information :
First and last name, address, date of birth, social security number and gender
What does CBP and NFP mean?
CBP - Covered by Policy
NFP - Negligence Free Party
Ph reports: "I fell asleep at the wheel and pancaked 6 brand new Audis and sideswiped a Subaru." They carry property damage limits of 5,000. Are you able to set a good paycode for the Subaru?
No, Inspect Only
The customer has a body shop they want to tow the vehicle to, but it's 117 miles away. This is the person we can reach out to for approval to dispatch the tow.
Direct Supervisor
What is Justin's preferred work from home snack?
Extra points if you know the flavor!
Blueberry Pop-tarts
What three states require a parent/guardian to verify injury status of a minor?
California, Missouri, Florida
What are the different negligence laws and what do they mean?
Contributory - An individual can only recover if they are 0% responsible
Pure Comparitive - An individual can recover if they are 0-99% responsible
Not Greater Than Modified Comparative - An individual can recover only if their negligence is equal to or less than the other party
Less Than Modified Comparative - An individual can recover only if their negligence is less than the other party
What do policyholders need to do for Geico to take care if there totaled car?
Customer needs to release the vehicle to Geico and remove all personal belongings.
This is the type of paycode we can set when first filing a claim reported by the lienholder
Inspect Only
What does Justin do in his free time?
Dungeons and Dragons