A
I want to enroll my spouse for a joint replacement class
Class Enrollment (Patient)
Which insurance plan allows the policyholder to visit a specialist without a referral?
PPO
Who should I see for kidney dialysis?
Nephrology
Which sub-tab do we type ASMs
End Call
What goes at the beginning of every ASM
Hospital name in all caps
Google listed your number
Internet: Google
Which sub-tab would you check to see a list of referrals the caller received on previous calls?
Patient History
Requires the patient to receive a referral from a PCP in order to see a specialist.
HMO
What doctor would you refer a patient to for Prostate Cancer?
Urologist
Where will we find instructions on what to do if a class is full?
Event Full
Which specialty should I visit for hypertension?
Cardiovascular Disease Medicine
Which Not Listed service would you go to if unable to locate a physician by name?
Physician Not Listed
If the caller states they have abdominal pain, how would we search for a doctor?
AOI (Area of Interest)
The red and yellow box that pops on-screen after the opening script
Alert
What is the name of the service where most of our clients list department phone numbers?
Hospital Resources
What is the specialty is to treat cancer
Oncologist
Which specialty should I visit for physical therapy?
Physical Medicine & Rehabilitation
Where in the service description would we find instructions specifically for us, the agents?
ACHP (Advisor Call Handling Protocol)
ASMS are sent for complaints, a class less than 7 days, and when the ACHP or supervisor states to should be labeled as
URGENT
Which ASM template do we use if a caller requests another email or letter be sent for their Physician Referrals
Physician Letter Resend
How do you spell the name for ENT specialist
Otolaryngology
Name all of the sub-tabs for the Caller Tab
Caller Information, Patient, Patient History, End Call, Questions/Answers
What is an ASM
Agent to Supervisor Message
What button takes us to the screen where we process class enrollments?
Sessions Information
Who is the bounty hunter that catches Han Solo?
Boba Fett