ADDRESSES
Read: 789 West Palm St.
Seven hundred, eighty-nine West Palm street
You buy a notebook for $12 and a pen for $3. How much do you spend?
$15
Spell: 47
Forty-seven
Complete the sentence:
She _____ to work every day.
A) go
B) goes
Goes
A customer says:
"I've been waiting for 20 minutes."
Give a professional response.
"I apologize for the delay. Thank you for your patience. How can I assist you today?"
1456 North Oak Av.
Apartment 8B
Miami, FL 33101
United States
One thousand four hundred fifty-six North Oak Avenue, Apartment Eight-B, Miami, Florida, three three one zero one, United States
What is this?
"Percentage charged for borrowing money."
Interest rate
Say this words:
- Financial
- Comfortable
- Worcestershire
- Colonel
- Onomatopoeia
Correct pronunciation
Choose the correct sentence:
A) I enjoy to read books.
B) I enjoy reading books.
I enjoy reading books.
Rewrite this message professionally:
"Send me the report ASAP."
"Could you please send me the report as soon as possible?"
What is the abbreviation for California, Wyoming, New York and, Iowa?
CA
WY
NY
IA
"I’m moving from the $60.00 plan to the $85.00 plan. You told me you would give me a $12.50 discount for the first month. What is the total for this month?"
$72.50
Say your phone number from memory
Correct pronunciation
Find and correct the mistakes:
Yesterday I have went to the bank and opened a account.
Yesterday I went to the bank and opened an account.
A customer wants a refund, but company policy does not allow it.
How would you refuse politely?
"I understand your concern. Unfortunately, according to our policy, we are unable to issue a refund. However, I'd be happy to discuss alternative solutions."
Give the Centro Futuro full address in English
Centro Futuro
Nicolás de Ovando Av. near Ortega y Gasset Av.
Santo Domingo, Distrito Nacional 10501.
Dominican Republic
Whatare these?
"Something bought for less than expected."
"Something too expensive for its quality."
Bargain
Rip-off
Read:1/2, 3/4, 5.25, and 7,890,123
Make a sentence using:
Example: "I have enjoyed studying English since January."
Rewrite this email professionally (with everything an email has):
"Hey, your payment is late. If you don't pay today, we're shutting everything off."
Subject: Payment Reminder
Dear Customer,
We hope you are doing well. Our records indicate that your payment is currently overdue. We kindly ask that you submit payment at your earliest convenience to avoid any interruption of service.
Please contact us if you have any questions.
Sincerely,
[Name]
Identify 5 abbreviations in 30 seconds:
A customer has a bill of $175.25. They receive a $25 discount and pay a $10 service fee. What is the final total?
$160.25
Read: Mr. John Smith lives at 2456 Northwest 12th Avenue, Apartment 15C, Miami, Florida 33186. His phone number is (305) 555-7824.
Every word is pronounced correctly.
Find all the errors:
"The report was complete by Sarah yesterday and sending to manager, but it have not being reviewed yet."
The report was completed by Sarah yesterday and sent to the manager, but it has not been reviewed yet.
A customer purchased a laptop 8 months ago. The warranty expired last week. Today, the laptop stopped working. The customer is extremely upset because they need it for an important job interview tomorrow.
Company policy states that expired warranties cannot be extended and free repairs cannot be provided.
How would you respond professionally while showing empathy, maintaining company policy, and offering a possible solution?
"Thank you for explaining the situation. I completely understand why you're frustrated, especially with an important interview coming up. Unfortunately, the warranty expired last week, so I'm unable to offer a free repair under company policy. However, I'd like to help you explore other options, such as our repair service or expedited support. Let me see what solutions are available to help you as quickly as possible."