Payment/Token Number Inquiry
How do we access to the Payment Inquiry Screen?
Click the Payment Inquiry option from the Main Menu
What does the type 500 mean?
Overpayment Request
Bonus: Shows as OVP in the service history
What does OVP TRANSMITTED mean?
Funds have been transmitted to Paymode.
The number to be searched. Enter a full credit card number, token number, or check number
The Src# field
What is the transaction type for a FMT?
200-217
200-211
When are commission payments normally disbursed?
Disbursements normally occur on Friday.
Individual booking number or group number
Acct field
How do we know that the penalty on the booking has been withheld?
With code 509
True or False: Paymode handles commission and refund check payments.
True
What happens if we enter a Y in the CC field?
Entering a “Y” in this field indicates that the number in the Src# field is a credit card number.
Bonus: This field is left blank when searching using a check number
How do we differentiate between a manually withheld Penalty and a non-manually withheld one?
With the application type (APPL) CPOP and OPCX
A travel partner receives direct deposit every week and wants to switch to paper check.
Is there a fee?
Yes. $4 USD per payment.
Who can provide us with a token number?
Your supervisor/manager
Type code 604. APPL RFPC. Accounting code REF in service history.
A travel partner's payment amount appears incorrect.
Should they immediately call Paymode?
No. Amount discrepancies belong to Royal Caribbean Group.