Lesson 1
What function of management decides what needs to be done?
Planning
what is the goal of green hotel pratices?
What does a change in demand mean in a hotel?
Demand fluctuation
What should an employee do when handling a guest complaint?
Find an effective solution to the problem while showing empathy towards the guest
What are the 7ps in Marketing?
Product, Price, Place, Promotion, People, Physical Evidence, Process
What function of management is focused on guiding and motivating the employees?
Leading
What type of hotel uses smart technology to improve guest experience and hotel operations?
smart hotels
What change in hotel facades includes making hotels Instagram-worthy?
The emergence of themed hotels
What skill helps employees handle several tasks at the same time?
Multitasking skills
what is a mini-mission statement called?
Objectives
What aspect of an accommodation establishment focuses on the facilities offered?
Features
What payment system allows people to pay using digital methods like Apple Pay and Google Pay without using cash?
contactless payment
What type of a hotel has a total score of 701-850 points?
4 star hotel
Being well-groomed, punctual, respectful, and courteous is what competency?
Professionalism
What does refer on how government actions, policies, and stability affect businesses?
Political
What impact of accommodation creates jobs and business income?
Economic impact
How does technology affect hotels?
it changes guest expectations, improves experience, and influences prices — through social media, SEO, AI, VR, and AR.
What does DOT stand for?
Department of Tourism
What does FOH stands for?
Front-of-the-house
What are the three functions of Business?
Marketing, Operations, Finance
What business approach performs management functions to maximize resources?
Lodging operations
What organization does hotels had to follow health and safety requirements?
DOH = Health & sanitation
DOLE = Worker safety
DOT = Hotel/tourism standards
BFP = Fire safety
What DOT issuance governs the accreditation of accommodation establishments?
Memorandum Circular Order No. 2012-02
Communication of employees of the same rank is called?
lateral communication
What are external trends, events, or market shifts that the business can exploit to grow and succeed.
Opportunities