Lesson 1
What are the two hospitality industry sector?
Food and beverages sector and Accommodation sector
What technology uses robots to perform tasks and provide services in the hospitality industry?
robotics
How long is the validity of a Certificate of Accreditation?
2 years, unless revoked
What is a modern hotelier?
A hospitality professional who provides quality service and creates a positive guest experience
What are the four elements serve as the roadmap of the company toward business success
Vision, Mission, Goals, and Objectives
Who developed the principles of management?
Henri Fayol (1916)
According to the lesson, what region was the one of the most affected of the COVID-19 pandemic?
ASIAN
What is the concept of a hotel design in camping style?
Glamping
What is the main purpose of SOPs?
To help employees perform procedures correctly and consistently
How many steps are there to start a Hotel Business?
10 steps
The three impact of accommodation are?
Economic, Societal/Social, Environmental
How does technology affect hotels?
It changes guest expectations, improves experience, and influences prices — through social media, SEO, AI, VR, and AR.
What is the process of hiring employees through an outside agency instead of hiring them directly?
Outsourcing
What is internal communication?
Communication between members within the organization
What is considered as the external risks and challenges that could cause trouble or financial loss.
Threats
What are the 4 functions of the engine of management?
Planning, Organizing, Leading, Controlling
Why is there a shortage of hotel workers?
Hotels need many staff — it’s labor-intensive. Finding and keeping qualified workers is hard, so they compete and offer training.
What are the five types of sustainable development in hotel practices?
Energy, waste management, people participation, resource conservation, and community and environmental support
Communication from subordinates to supervisors is called
Upward
What should we use to identify our ideal customers and provide them with excellent service
Manpower, Money, Machine, Market, Material, Management
It is a sector that provides a place to stay.
Accommodation sector
Give the three things that can help the accomodation sector in the future
Compliance with the "new normal" operations, Creating more effective marketing strategies to ensure the guest stay in the hotel, and Integration of technology to augment customer service.
What type of hotel offers a sophisticated and luxurious experience?
5 star hotel
What is quality guest service?
Providing products and services that meet or exceed guests’ needs and expectations
What should we use to identify our ideal customers and provide them with excellent service
STP (Segmentation, Targeting, Positiong)