Verification
You have a call with a screen pop what do I need for verification
Customers name and Zip code
This is how I emulate
AAAP7TC
You have a call with no screen pop what do I need for verification?
customers name account number zip code
This is the Site where we look up refunds
What is Travcom?
What is this Key called *
Display
Customer only has the Trip id how can I verify the account?
Name, A detail of the trip
I use this tool for follow up and to communicate with other departments
What is SCP?
Always try this type of exchange 1st
What is SAE
Customer calls in with just the Trip ID and is fully verified for just that trip. Can I give the point balance on the account
What is No, no no
This is the Site for Expedia
What is voyager?
120APRCMHBOS Is the correct way for availability
What is True
Customer calls in and says they are an Authorized user on the account, but are not listed what do we do?
transfer to CMS
Name the airline sites that we have signed up for
What are American, Delta and United.
When adding a lap infant what are the 1st 3 steps
Add name, Add SSR, add secure Flight