Personal Space
True or False: Personal space is only important for people you don’t know.
False! Personal space is important for everyone, not just strangers.
Which of the following best shows professionalism?
A) Arriving late but staying quiet about it
B) Taking long breaks without notice
C) Arriving on time and prepared for work
D) Ignoring instructions from your supervisor
C) Arriving on time and prepared for work
True or False: It is acceptable to wear comfortable, open-toe sandals in the workshop if we are doing a full day of vocational lessons.
False! It is a safety rule that you can not wear open-toe shoes to Employment Horizons.
True or False: Fixing a problem quickly without thinking can sometimes make it worse.
True! Fixing a problem too quickly without thinking can actually make things worse. You might miss important details, choose the wrong solution, or create new problems. Taking a moment to think helps you make a better, safer decision the first time.
When something goes wrong, Adam immediately blames others without checking what happened.
Thumbs down- Blaming others does not solve problems.
True or False: Standing slightly to the side while talking allows both people to feel comfortable.
True! Standing slightly to the side improves comfort and avoids crowding.
When you make a mistake at work, the most professional thing to do is:
A) Blame someone else
B) Deny it
C) Admit it and find a solution
D) Ignore it
C) Admit it and find a solution
True or False: You can wear a shirt with holes in it as long at it's clean.
False! Your clothes should be in good repair when you come to work. They should be clean and without stains or rips.
True or False: Writing down steps to solve a problem is helpful.
True! Writing down the steps to a problem helps you slow down and think clearly. It breaks a big problem into smaller, manageable parts, so it feels less overwhelming. It also helps you stay organized, catch mistakes more easily, and remember what to do next. Plus, if you need help, you can show your steps so someone else can understand your thinking.
Jackie complains about problems but does not try to solve them or suggest solutions.
Thumbs Down: Complaining without solving is not helpful.
True or False: Stepping back when someone leans in too close during a conversation is polite.
True! Stepping back politely asserts your personal space while remaining professional.
Which of the following is an example of confidentiality at work?
A) Sharing customer information with friends
B) Discussing private company details on social media
C) Keeping sensitive information private
D) Telling others about a coworker’s issue
C) Keeping sensitive information private
True or False: If you oversleep, you can come to work in your pajamas to save time getting dressed.
False! Pajamas are seen as unprofessional, disrespectful, and inappropriate for the workplace.
True or False: Problem solving at work is only the supervisor’s responsibility.
Problem solving at work is not just the supervisor’s job. While supervisors guide the work, everyone should help solve problems and work together as a team.
A customer is frustrated. Alex listens carefully and says, “I understand. Let’s fix this together.”
Thumbs Up: Alex used good communication and teamwork.
True or False: It’s acceptable to touch someone’s shoulder to get their attention.
False! Physical contact like tapping a shoulder should be minimized in professional settings.
Why is teamwork important to professionalism?
A) It helps create conflict
B) It builds cooperation and success
C) It wastes time
D) It allows others to do your work
B) It builds cooperation and success
True or False. Letting your hands air dry is a good substitute for towels.
False! Drying hands with paper towels results in the removal of additional bacteria, compared to when hands are air dried.
True or False: It is okay to take a short break if you feel frustrated before solving a problem.
True! Stepping away for a few minutes enables the brain to reset, often leading to "aha!" moments and improved performance when returning to the task.
Heather sees a mistake on an order form but ignores it and hopes no one notices.
Thumbs Down: Ignoring problems makes them worse.
True or False: Looking over a coworkers shoulder to see their phone screen without asking is acceptable.
False! Looking at a coworkers phone/tablet screen without permission invades their privacy.
Which statement best describes integrity?
A) Doing the right thing even when no one is watching
B) Doing what’s easiest
C) Hiding your mistakes
D) Following others even if they’re wrong
A) Doing the right thing even when no one is watching
True or False: If you wear gloves, you don’t need to wash your hands.
False! If gloves are being worn, it is important to remember to change them frequently, with proper handwashing between changes.
True or False: Blaming others is an effective problem solving strategy.
False! Effective problem-solving requires accountability, teamwork, and focusing on solutions rather than finger-pointing.
Tom gets confused about instructions but is too embarrassed to ask questions, so he guesses and makes mistakes.
Thumbs Down: Guessing leads to mistakes. If you are unsure of something, you should ask questions.