Payments
Account Information
Where To Transfer
Cost
Miscellaneous Information
100
Credited back to the account
What is a suspension fee
100
The blue hyperlink under Service Name
What is where do I find the My Account login
100
I want to bundle a customer
What is Telesales
100
$0
What is the cost to upgrade a customer or how much it costs to make a payment online or through the IVR
100
Sprint, Intel, Comcast, Time Warner
What are 4 of our partners or investors
200
Clearwire.com
Where do you check Q-Pay locations
200
Utilities
What is where do I find the terms of service
200
I need a new VOIP power cord
What is CMT Team
200
$6.99
What is cost to process a Q-Pay payment
200
United States, Canada, Puerto Rico
Where do we offer unlimited local and long distance phone
300
up to 24 hours
How many hours can it take for a Q-Pay or Western Union payment to reflect on a customers account
300
once for the life of the account
How often can bill date changes occur
300
I am being deployed
What is Account Services
300
$5.95
What is the cost for processing payments over the phone
300
Security question and answer, last four of social security and date of birth, last four of credit card on file.
What do we check to verify a customer
400
3-5 business days
What is how long does it take for an authorization hold to fall off
400
Credit card decline
What is billing address in Boss does not match billing address associated with the credit card
400
I am signing up for a new line of service
What is Telesales
400
$9.95
What is the cost for shipping and handeling
400
2.5 GHZ
What frequency do we have licensed
500
Double Dollar Billing
What is where do we go to give money back to a customer or take money from a customer
500
Phone number
What do we ask from the customer to access their account
500
I need to have a truck roll scheduled
What is the CMT Department
500
$40
What is the cost to swap equipment when it is not the same type of equipment that they already owned
500
2 Minutes
What is our maximum hold time per hold
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