Function Keys
What is the first step to log in to the z/OS Communications Server?
Type "dhhr' and press Enter
What is the reason for rejection if the rejection code is 02?
Sufficient Income
What is the list of common forms that may be seen in Forms History: CCAP-14?
Verification Request Letter
Where must all case record activity be recorded?
In Cafe and NICE
Which of the following is a best practice for maintaining professionalism in communication?
a) Typing in all CAPS
b) Using facts only, not feelings
c) Writing personal statements about other staff
d) Ignoring tone and grammar
b) Using facts only, not feelings
What should you press after typing 'dhhr' to proceed with the login?
F3
What is the rejection code for "Failure to Submit Verification"?
01
What is the list of common forms that may be seen in Forms History:CCAP-13?
Notice of Certification of Payments
What must be documented for all incoming and outgoing phone calls?
The phone number, the time, and action taken
What should you avoid when writing professional communication?
a) Using proper tone and grammar
b) Typing in all CAPS
c) Using facts only
d) Being concise
b) Typing in all CAPS
Which function key is used to return to the main menu in the CAPS system?
PF12
What does the "Waiting List" option in the CAPS Main Menu allow you to view?
Current case status (pending, rejected)
What is the list of common forms that may be seen in Forms History: CCAP-13T?
Notice of Termination of Payments
Which event type should be selected when adding a new case note?
Call center
Which of the following is NOT recommended in professional communication?
a) Writing personal statements about the household, provider, or other staff
b) Using facts only
c) Maintaining professionalism in tone and grammar
d) Avoiding the use of all CAPS
a) Writing personal statements about the household, provider, or other staff
What does the PF1 function key provide?
An explanation of the closure code shown.
Which option in the CAPS Main Menu is used to view case history, primarily Forms History?
History
What is the list of common forms that may be seen in Forms History: CCAP-9?
Notice of Ineligibility
What contact type should be selected when adding a new case note?
Phone From
How long is the wait time for case processing as informed by the rep?
30-60 days
What is the Program Type for the case shown in the image?
Ll
What information is required to search for a case using the "Case ID/SSN" option?
SSN or Pseudo number of case
What is the list of common forms that may be seen in Forms History: CCAP-8?
Waiting List Notice
What should be typed in the contact field when adding a new case note?
The person whom you spoke with
What is the purpose of the email sent to the client after the rep locates the redet application and documents?
To notify the case analyst of documents received