Communicating with Diverse Audiences
Name one example of how an audience might be diverse.
What is ethnicity?
What is race?
What is age?
What is nationality?
What is disability?
You must always provide a disgruntled customer with a sincere
What is an apology?
This term refers to how recently a resource was published.
What is currency?
What is alphabetical order?
Name one component of the heading of a memo-style report.
What is TO?
What is FROM?
What is SUBJECT?
What is DATE?
When greeting an international client for the first time, the best way to address the person is
What is formally?
What is by first and last name?
What is by an official title?
What are the facts of the situation or incident?
A website URL that ends with these letters is maintained by the US government.
What is a .gov?
Name one common citation style for research.
What is MLA Style citation?
What is APA Style citation?
What is Chicago Style citation?
Name one type of short report.
What is an incident report?
What is sales report?
What is a trip report?
What is a progress report?
One type of language to avoid in writing for an international audiences is
What is jargon?
What is slang?
What are sports metaphors?
When writing a complaint letter, take care to address your letter to...
A website URL that ends with these letters identifies it as a not-for-profit organization.
What is .org?
Name one type of resource that does not need to be formally cited.
What is an image that you have taken?
What is your original research?
What is your personal experience or observation?
This type of report gives a supervisor or group of administrators information about the work being done on a project.
What is a progress report?
The following is an example of what type of improper language for an international reader?
Let's keep our eye on the ball and cut our losses.
What is a sports analogy?
What is slang?
When writing a complaint letter, your closing paragraph should always include
What is: a timeline for the adjustment?
A clear identification of the expected adjustment?
A website URL that ends with these letters identifies it as affiliated with an educational institution.
What is .edu?
Each entry in a Works Cited or References list should be ____ from the second line on.
What is indented?
In a short report, the ____________ offer the writer's suggestions for the readers, based upon the information presented.
What are recommendations?
The phrase "you guys" is flagged in our textbook as problematic because...
What is sexist?
When you have bad news to deliver, it is best to share it in ______ of your correspondence.
What is the middle?
What is not in the beginning?
This term refers to whether or not a resource is adequately related to your topic. [Begins with "r"]
What is relevance?
What is APA (American Psychological Association) Style?
Following the heading information, this section of a short report explains what the reader can expect to find in the document.
What is the purpose?