Macros!
Your customer is wondering why they cannot find Vital Reds on our website as they would like to place an order. After searching the PLS doc, you find that Vital Reds is currently not in stock.
Out of Stock
Customer with a cc membership has asked what are their options to modify their frequency.
How to Modify Membership
Customer responds to a newsletter asking for their opinion on their recent purchase of Gundry's Olive Oil. They informed they weren't too fond of the taste and it was hard to get down
Tips for Taste (Olive Oil)
Anonymous Customer emailed in asking to cancel their order. After searching their name and email you were unable to find an account, so you created a temporary account for the case.
Trouble Finding Order
Your customer leaves valid feedback on their email and we inform the customer the feedback will be forwarded. How does the feedback get "forwarded"? What do you need to do?
Choose the Contains Feedback Box on your case page
City Beauty Customer is requesting a sample of the City Lips be sent to her
Samples + Place Order
Customer informs he has returned their order back to us and he is now requesting we refund the amount he spent on shipping to return the order.
No Refund for Shipping Fee
UK Customer emails in questioning why they received a bill to pay a customs fee for their order
UK Royal Customs
Badlands Ranch Customer asks if we had any food for puppies as they are interested in our products, but did not see anything listed on our website
Not For Puppies
Your customer replied to a newsletter wanting to be included in the giveaway. Where would you find the specially created macro to respond to your customer in this situation?
The Updates channel!
Dr Marty customer emailed in asking why the bags of Nature's blend were only sold in small sizes?
Small Bags
BHMD Customer was wondering what order do they apply their products in. They explain they are confused since they have many of our products and do not know where to start
Order of Application
Customer is frustrated with not being able to login to their MyAccount and need help accessing it
Login Troubleshooting
Canadian customer emails in confused if their order went through. They claim they see the charges on their card, but they never received an email confirming the purchase was made. After searching her account, you do find a recent order placed.
Order Confirmation International
You have to ask for more emails, what channel will you use for this process and what is one thing you need to include when asking for more emails?
Your Teams channel - be sure to tag the team channel
Your customer asks how are the greens processed in Morning Complete? Are they cold pressed and raw or dried at low temps? After searching your resources, you are unable to find an answer to their question, but you did reach out to your lead for help and they informed you they will get back to you with an answer.
Product Developer Question
Customer informed she should have received a free jar of Vital Reds with her order. After reviewing her purchase, you see that she only ordered 1 bottle on an OTP, while the promotion stated that in order to qualify for the free gift either an RO purchase had to be made or 6 bottles purchased on an OTP
Select Orders
Your customer returned their order, but was only refunded for 2 jars instead of 3. He is demanding to be fully refunded.
Partial Refund
Customer emails in asking why they have to return the empty containers back to us as they find it to be a waste.
Returned Containers
You have come across a wholesale inquiry where the customer is requesting to sell our product at their store. Who does this case get reassigned to?
Your Supervisor!
Customer emails in that they are concerned about the Saw Palmetto in BHMD Dermal Repair Complex. They have heard the ingredient is not the best to use and are concerned about its presence in the product.
Ingredient Inquiry
Customer wondered if it was still safe to take the capsules even though the package was sitting in the heated mailbox all day
Capsules and Heat
Will Also Take: Heat
A Californian customer is concerned about the warning label on their product. They would like to know more information as to why there is a warning label on the bottle
Prop 65
Arizona customer is requesting to be completely removed from our systems as they are concerned with the security of their information.
CCPA Not a California Resident
Now that we are able to reship RTS orders, what is the reason why we would still not reship a RTS order?
If it was already refunded