Life Systems
The American Family Homepage
Compass
Type of life policy that can build cash value, earn dividends, and offer loans
Whole Life Insurance
First names of the 6 members of the Life In-Force Services leadership team
Kelly, Tracy, Nadine, Lydia, Nikole, and Gwen
This agent facing system alerts agents about multiple changes to their client's life policies such as outstanding requirements and AFT RBI notices, etc.
Agent Notification System (ANS)
The "third in line" to become the policy owner
Tertiary Owner
Name of the system used by Life Services to keep all policy files notes, documents, and task queues
Life Link
The termination of a life insurance policy because a renewal premium is not paid before the end of the grace period
Lapse
2 systems used for Time Off REQUESTS
Workday and Verint
This system provides important security protocols as well as flexibility for customers, and Agents have more options available to them in this system than we do in In Force Services
DocuSign
A named Beneficiary whose rights to the life insurance policy proceeds are vested and cannot be revoked (canceled) by the Policy Owner unless the Beneficiary consents
Irrevocable Beneficiary
A system that is both Agent and Employee facing to access life insurance change forms
Life Apps and Forms
A nonforfeiture option that uses the combined dividends and cash value and subtracts any outstanding loan to purchase a TERM policy in an amount equal to the death benefit
Extended Term Insurance (ETI)
Name 3 or more of the Business Resource Groups
Young Professionals, Hispanic/LatinX, Women's, Caregivers, Abilities, Veterans/Military, Black/African American, Multicultural, AAPI, LGBTQ+
This system, which is also Agent facing, allows you to view application data and policy information in real-time
Life Policy Viewer
Loan interest charged backwards at the anniversary date for policy loans processed during a policy year, or for a full year's interest
Loan Interest in Arrears
Where would you locate a customer check image?
Universal View Payment in Billing Center or TPS
The date in which the insurance coverage ends and the cash value is paid out to the Policy Owner
Maturity Date
Life Company department that is responsible for ensuring excellent Customer Experience is delivered by all Life CE units
Quality Assurance
The system, primarily used by Agents, that allows you to see all lines of insurance in a household
Relate
As an alternative to receiving death benefit proceeds from a Life or Annuity policy paid in a lump sum, the proceeds can be paid in the form of a _________ __________
Settlement Option
Database that can be used as a reference to identify how a life policy operates based on the specific policy's plan code
Policy Reference Manual or Service Now/Shelf
This benefit provides for an additional death benefit when death of the primary insured occurs prior to age 65 as a result of an accidental injury as defined in the rider
Accidental Death Benefit
The Life Customer Experience Director
Erica Denson
Double points: Life Company President?
This functionality, within Life Letters, allows a letter to be sent to the mail room for printing
Batch Print
In life insurance, a person to whom a higher premium is charged because of an unfavorable medical history or hazardous occupation
Substandard Risk