Active Listening
What does Active Listening look like?
Using nonverbal behaviors to show that you are interested and engaged with what the speaker is saying.
Why do we use I-Statements?
To communicate your feelings to others, emphasizing you, your emotions and how you feel without placing blame on others
What is the goal of Peer Mediation?
to resolve conflict and reach a common interest
What is the difference between a position and interest in a conflict?
A position is what you want in a conflict while an interest is the deeper more general desire/emotion that inform the position.
What does Active Listening sound like?
The listener is quiet, maybe providing one word supportive responses to show they are engaged. (ex. wow!, Huh.)
When do we use I-Statements?
When expressing discomfort or frustration, when setting boundaries, when sharing concerns, giving feedback, etc.
Why is it important to ask clarifying questions?
To ensure you as well as all parties involved understand what is being communicated.
What is the role of the Amygdala in the human brain?
Emotion/ Fear response.
When is Active Listening important?
In any conversation, but especially when resolving conflict and in peer mediation, to show interest and engagement in what another person is saying
What are the three parts of an I-Statement?
When...
I feel...
Because...
What does it mean to paraphrase something?
To restate the information you've heard, focusing on the most important points
What does the Hippocampus do?
Stores memories.
What role does Active Listening play in peer mediation?
In mediation it is important that all parties in a conflict feel heard. It is also important to avoid misunderstandings.
How can using I-Statements help us communicate better?
They help us acknowledge our feelings and effectively communicate them to others.
What are some examples of clarifying questions?
How did you feel when that happened?, Do you have anything to add?, etc.
What is the role of the prefrontal cortex?
Decision making, planning, critical thinking, emotional regulation, attention/focus, etc.
What are the key aspects of the active listening framework that we have practiced?
Attending/listening, paraphrasing/summarizing, clarifying.
How can I-Statements help with conflict resolution?
By centering our own emotions we avoid placing blame while clarifying our position, leading to a more effective conclusion
Why is it important to paraphrase and reframe in peer mediation?
To ensure all parties are on the same page about what was said.
Your friend keeps bragging about their score on a test you didn't do well on, what skills could you use to remedy the situation?
I-statements, etc.