Basics
What feature will allow you to favorite a Gem
What is the Heart Icon
A gem refers to what?
What is any piece of content?
When inside a gem how many ways are there for you to click back to the home shelf screen?
What are 3?
the home button
the shelf button
the dial pad looking thing near the alerts
This feature allows you to send a gem with the highlighted section you want to show
What is Copy to Highlight?
Using the Filter for Image Assembly what gem would give me a visual of the Child Support Referral Information form?
What is Classification Documentation Desk Guide: Documentation Examples?
Shelf uses this as a log in feature
What is SSO (single sign on)?
Adding these to multiple words will help you find exact matches
What are quotation marks?
When filtering your gems besides Department what other collection do we choose
What are common procedures?
What icon does one use to copy a gem link?
What is the share icon?
What is the 3 dots and share option?
Where are the most commonly used gems for an agent located on the home screen?
What is Pinned content
True or False....Shelf in either platform is dependent on User access
What is True?
When searching for gems what is the best way to search?
What is using the search bar then asking copilot from there?
Within copilot what is the feature we use to clear the history
What is a broom?
What does the sparkling gems indicate in Shelf ?
What is it Opens Co-pilot?
What gem will give us the P.O. Box for MECM Returned Mail?
What is Mailroom Processing - Mail Delivery?
This feature will allow you to open all drop-down features as well as use key words.
What is CTRL + F?
In this view you can get a preview of the gem.
What is the snippet view?
How are gems categorized in shelf?
What is by Library?
True or False: To get the best results in Copilot, ask clear and concise questions instead of vague or overly long statements
What is True
These separators are used during the batching process? Co-pilot gives what Gem?
What is Mailroom Processing - Batching Scenarios?
This feature will allow you to filter out just certain content.
What is Advanced Features?
Within these gems you will find your map and journey.
What are Decision Trees?
Once you open a gem this section will refer you to other possible gems
What are Recommendations?
What does the Refine feature allow an agent to do in Co-Pilot?
What is it Allows the user to reformat Copilot’s generated response based on a selected option.
In Mailroom this document is placed first in the batch
What is an Envelope separator?