Policy Indicators
Policy Indicators will appear in the left nav during what status'?
Active
Policy Rescission
Cancel (Cancel Request, Underwriting, Non-Pay)
Failed Renewal Offer
Renewal Offer
Paid Renewal
Rescinded Renewal Offer
Expired
This status is often used when there is a System Issue, and prevents servicing of the policy?
Pend Transactions
This type of policy requires at least 1 driver to be scheduled?
Trailer Only policy
List 3 parties that can rescind or give permission to an unauthorized requester?
Agent
Named Insured
Partner
Corporate Officer
LLC Member
Second Named Insured
Individual with Power of Attorney
A clerk from the county court calls to verify policy effective dates. Is this an acceptable request?
Yes
True or False, global messaging will display when a policy indicator is on the policy?
True
Should you delete a Pend Transaction from a Policy?
DO NOT Delete Transaction
Systems would need to review in order to be resolved
If we remove all power units from a policy, leaving only trailers, what coverages can be offered?
Comp (or Fire & Theft) and Collision.
How old must an Individual given permission be?
at least 18 years of age
Third Party requestors can make endorsements on policies, true or false?
False
What is the note format to document a Policy Indicator in Hawaii?
Category: Problems
SubCategory: Other
Text:
Start text with type of Policy Indicator applied
List why Policy Indicator was added to policy
True or False, Specialist or Agents can save an endorsement to be completed at a later time?
True
Will Comp On Some coverage show available if the policy has Any Auto coverage?
No.
Ture of False, Authorized users are restricted for AOR Form Submitters to service policies while waiting for processing to review AOR forms?
True, The Agent will receive notification (by mail or in FAO depending on when AOR form was received during the term) from Progressive once form has been processed
Rental car company can call in to decrease comp and collision deductibles on the rental vehicle that has been added to the policy, true or false?
False
List 3 Policy Indicator Reasons?
Agent of Record Change with Renewal Offer
Claims Alert
Process Change with Renewal Offer
Process Change After Renewal
Take Action After Reinstate
Review Policy for Nonrenewal
Do Not Process
Partner Policy Exists
Underwriting Audit Alert
Can a pend transaction happen from a planned failure that is built into the Duck Creek system?
Yes. Processing will review to resolve.
This discount is not available on non-business risks?
Business Experience discount.
Are there any exceptions for restricted AOR Form Submitters to be listed as an Authorized User?
Yes, Agent not yet appointed in state accommodation granted by SRT and Agent who is added as authorized user and NOT waiting for AOR change to be processed (Insured has provided access for servicing)
Example: GL agent who is not appointed with Progressive and needs access to CL policy to align with the insureds other policies
Dealership calls to remove the vehicle off the policy that NI traded in. Is this an acceptable request?
No
What is the note format to document a Policy Indicator in All other States?
Category: Policy Indicators
Sub Category: Select corresponding indicator being added to the policy
Text:
List why Policy Indicator was added to policy
Is a System Inquiry required if a transaction goes into Pend status when your work is completed?
No- Advise customer pended transaction will be reviewed to be resolved
Do not delete the pended transaction
This coverage requires at least 1 power unit to be listed?
Non Owned Trailer Physical Damage (NOTPD).
True or False, The individual given permission/company representative must still pass both the primary and secondary security identity checks ?
True.
A police officer/law enforcement officer calls in to verify proof of insurance for an individual he has stopped. Can you help him?
Yes