NICE Inform System Overview
NiceCLS
NICE Inform Applications
Supervision and Storage Center
100
What is meant by the term 'data source'?
A NICE recording solution, such as NLS, NPX, NICE Perform, or NiceVision
100
What is the purpose of the Database Server Module
Insert a new record into the SQL database
100
#1 What is the purpose of the System Administration application?
Configure NICE Inform servers, and managing data sources
100
What is a Storage Group?
A logical entity that can include several physical storages
200
Where can the NICE Inform client be run from?
A Microsoft Windows workstation, or on the NICE Inform Server itself
200
Which NiceCLS module is reponsible to communicate with the logger?
Channel Server
200
What is a resource group?
Contains channels and/or agents that can be attached to a user
200
Name 2 parameters of a task
Which CLS to query; How often to query the CLS; Where to archive; File format; Forced deletion (optional)
300
Where are the physical calls of an incident stored?
By default, on a location on the NICE Inform server
300
Which module acts as the 'watchdog' for all of the other modules?
Dispatch
300
How are users given access to NICE Inform applications?
By attaching a profile to them
300
What is the Retention Period and where is it defined?
Parameter of the Storage Group; indicates the minimum amount of time the audio will be archived.
400
Name 3 of the Inform applications
System Administration, User Administration, Reconstruction, Organizer, Organizer, Monitor, Audit
400
What is the purpose of the Call Server module
Manages the process of receiving the initial CTI information from the Switch Driver up to telling the appropriate module to insert a new record into the database
400
What is a current limitation of the Monitor application?
Can't monitor agents
400
Where is a task created?
Storage Center Administrator
500
What is the purpose of the Inform Media Player?
Standalone application for playing back distributed incidents
500
What is the name of the file that contains the list of active calls
Calls_CT
500
Which application would you use to search for audio or video recordings?
Reconstruction
500
Which tool can be used to check whether the system has in fact successfully archived the audio?
The Investigator
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