Types of Leave
Service Tickets
Pending Leave Requests
Miscellaneous
100

Federal law that allows up to 12 weeks of UNPAID leave for own or family members qualifying illness/injury

What is FMLA?

100

Employee has been absence for 3 consecutive days for own or family member's illness or injury, when should manager submit a service ticket....

On the 4th Day

100

Manager has received notice of intermittent leave pending, and employee calls the attendance line indicating reason for absence as "Pending FMLA" manager should 

What is update the attendance tracker?

100

Employee has been been employed 4 months and requests 2 weeks off, but only has 24 hours of PTO manager should

What is escalate to director for consideration?  

200

State specific leave that provides up to 8 weeks of UNPAID time off for employee or a covered family members’ Serious Health Condition. Available to WI residents only.

What is WFMLA?

200

Upon receiving counseling for attendance issues, employee indicates a chronic health condition, manager should 

What is provide information on submitting OWN service ticket?

200

If employee has been absent 3 times per week during the pending period and indicated reason for absence as "Pending FMLA" each time but the approval indicates "May be absent up to 1 time per week"  manger should

What is hold the employee accountable to the standard attendance policy for absences not approved?

200

Employee called in stating that they could not come in due to internet issues. The next day the employee submits 8 hours of FMLA. The manager should

What is email the leave coordinator with copy of call-in attached.  

300

Company policy that allows up to 6 weeks of UNPAID time off for employee’s Serious Health Condition but does not apply to family members.

What is MLOA?

300

If an employee requests ergonomic equipment to remove work barriers, manager should

What is provide information on submitting OWN service ticket?

300

The employee has called in indicating reason for absence as "ADA flare-up" but has not entered the ADA time Off Request within 24 hours of return to work manager should

What is send the Time Off Request Reminder to the employee?

300

Manager is copied on Return To Work Confirmation email sent to the employee, manager should

What is reactivate systems access in ConnectWise 1-2 days prior to return.

400

Company policy that allows up to 6 weeks of UNPAID time off that only applies to non-medical reasons

What is PLOA?

400

When employee call-in indicates treatment in the emergency room manager should 

What is determine if illness/injury results in absence of greater than 3 consecutive days?

400

Manager has received notice of MLOA pending but employee fails to call-in daily during the pending period manager should 

What is follow operational guidelines for NCNS?

400

Employee presents a doctor's note, manager should 

What is advise the employee that Salelytics does not accept Doctor's notes to excuse absences.  If the employee was absent greater than 3 consecutive full days, have the employee submit a service ticket.

500

Company policy that may expand coverage of family member to include domestic partner, sibling, grandchild or grandparent of the employee, or employee’s spouse or domestic partner.

What is Paid Family Leave (PFL)?

500

When employee is absent for 3 consecutive days then returns to work on the 4th day manager should

What is hold the employee to the standard attendance policy?

500

Employee is absent intermittently and reports that they are working with the leaves team, but manager does not find documentation of a pending request.  Manger should 

What is reach out to the leaves team for current status.

500

Manager is copied on email from leave coordinator instructing PTO must be used in conjunction with ADA/FMLA Time Off Request, but employee states they want to use this for upcoming vacation time. Manager should 

What is enforce the leave coordinators instruction and involve the leave coordinator if needed.  

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