Prevention is Key
What is the best way to deter a robber?
Answer:
Criminals do not like being observed. Establish eye-to-eye contact with all persons entering the facility. Always be alert and a good observer. A smile and greeting go along way!
It is recommended to always __________ special movements and receive permission from the robber(s) before performing such movements.
Answer:
Pre-announce
(For instance, if you need to unlock and open your drawer to issue money say: "I will need to unlock and open my drawer to issue money to you, is that okay?"
Where can you locate the Robbery Description Sheet should you need to fill one out?
Answer: The Security Kit located in the vault room.
True or False: Burglaries occur nearly as often as robberies and present a serious threat to personal safety of credit union employees or members?
False:
Burglaries do not occur nearly as often as robberies nor do they present a serious threat to the personal safety of credit union employees or members.
There is no impossible potential entry point when a burglary takes place. Name 3 potential entry points:
1. Heating and ventilation ducts
2. Doors
3. Windows
4. Walls
5. Ceilings
6. Floors
7. Roofs
Never assume these entry points are 100% secure.
What is the most important asset to the Credit Union?
Answer: YOU
If confronted with an armed robber take no action that will jeopardize your safety, or that of others. Most robbers do not want trouble; be courteous and cooperative and this will prevent injury or possible death. All of us should remember safety first. Cash can be replaced but a life cannot.
When should the silent alarm and surveillance system be activated?
Answer:
As soon as it is safe to do so. Your safety is a priority in the event of a robbery. Always comply with requests and activate the silent alarm as soon as possible and when it is safe to do so.
Do not discuss ________ of the robbery with anyone except authorities and designated credit union officers.
Answer:
Details
Do not discuss the robbery among employees or other witnesses as doing so can distort ones memory of the events that occurred.
In the event the robber requests money to be taken from the cash dispenser a Vault Buy transaction can be done. What amount and denomination is recommended?
Answer:
$1000 in Twenties
True or False: Burglar alarm systems are designed to detect heat, sound vibration, and penetration.
True- The Burglar alarm system is designed to detect heat, sound vibration and penetration.
It is always important to be aware your branches ________ and __________ procedures. As well as be aware of the "_________" signal.
Answer:
Opening and Closing Procedures/ All-Clear
In the event of a robbery, try to keep customers and employees _______ during the robbery.
Answer:
Try to keep customers and employees calm during the robbery.
After the robber has departed and it is safe to do so; remember to _________ _____ ________. Also, someone will need stand outside with a ________ ________ __ _____________ in hand to meet the authorities.
Answer:
Lock all Doors/White Sheet of Paper
Be sure to place a closed sign on door and lock door to control access until crime scene has been secured, witnesses identified and until notified by security to re-open.
Should an active shooter situation occur, what are the three responses employees are encouraged to use:
Answer:
1. Run-If there is an accessible escape path, attempt to evacuate the premises.
2. Hide-If evacuation is not possible, hide in a place where the active shooter is less likely to find you.
3. Fight-As a last resort, and only when your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter.
Basic principles of limiting cash exposure has application in burglaries. You should always lock _________ __________ and _________ _________
in the vault or safe.
Answer: Blank Checks and Plastic Cards
Resourceful criminals have been known to steal these items for use in committing fraud.
What should you always do when walking away from your station?
Answer: Lock your PC
If safety permits, it is helpful to observe the _________ and __________ of the escape vehicle.
Answer:
Direction and Description
You can also try to observe a license plate number or marks or dings on the vehicle.
List at least ten physical features that can be noted on the Robbery Description Sheet
Answer:
Gender, Race, Nationality, Age, Height, Weight, Build, Hair Color, Eye Color, Eye Glasses, Scars, Marks, Tattoos, Sideburns, Beard, Mustache, Ears, Nose, Chin, Complexion
Make as many mental notes as possible, such as characteristics, mannerisms, age, height, weight, peculiarities such as tattoos, scars, birth marks.
In the event of an active shooter situation, what five pieces of information should be shared with law enforcement or a 911 operator?
Answer:
1. Location of the active shooter
2. Number of shooters, if more than one
3. Physical Description of Shooter(s)
4. Number and type of weapons held by the shooter(s)
5. Number of potential victims at the location
What three items should be changed when employee having access leaves employment?
Answer:
1.Locks
2. Keys
3. Combinations
Name all places in the branch where the red alarm lamps are located? Hint there are 8 locations
Answer:
Vault Room, Corner FSO office, Middle FSO office, FSO office by front doors, BM office, Mortgage Loan office, Business Partner office, and Break Room
Should a hold up note be presented try to ________ it in order to help preserve evidence if you are able to.
Answer:
Retain the hold up note. If you are handed a note, place it out of sight and retain it for evidence.
Who is the ONLY employee authorized to talk with the media?
Answer: Public Relations Director
The Public Relations Director is the ONLY employee who is authorized to talk with the media. Employees are to refer to any questions from the media to the Public Relations Director and should not make any public comments regarding a robbery, including through social media.
There are basically four types of robberies, name them:
1. The Note Robbery-This is the most common type of robbery and uses the least mount of physical intimidation.
2. The Take Over Robbery-This type of robbery is committed by one or more perpetrators, often armed, who take over the lobby and demand money.
3. The Morning Glory Robbery-This type of robbery occurs as an employee, upon arrival, opens the credit union facility for the business day.
4. The Closing Time Robbery- A robber hides somewhere inside the credit union facility at the end of business day or pretends to be a last minute member.
The burglary scene should not be disturbed as to preserve valuable evidence. Name two types of physical evidence that can be preserved at the scene of the crime.
1. Fingerprints
2. Footprints
3. Burglary Tools left at scene
4. Papers or debris
5. Firearms or Weapons
The burglary scene is usually one of great disarray and should not be disturbed in order to protect valuable evidence.