Review Part 1

Random 2

100

Meter Issue, Usage Issue, Bill Issue

Three Types of High Bill Calls

200

How do we come up with the amount estimated for level billing?

By take 12 months of billing history and dividing it by 12

300

I am issued to cancel an outage or emergency order?

INIC

Random 2

100

What does AOB mean?

Advised of Breakers

200

What Are Reasons My bill Can Be Estimated

Weather, Meter Malfunction, Not Having Access 

400

Someone was out her to fix my meter but couldn't get to it due to a locked gate. What should be issued?

INMS

Random 3

100

Other than DNAC on acct how can you tell when acct is blocked from taking checks?

QPC will begin with the number 1

200

Is issued to request a refund due to credit balance from overpayment?

RFCK

300

Explain what percentages make up my bill?

Water Heater 20%

Heating & Cooling 55%

Refrigeration, Lighting, TV 8%

Food Prep 5%

Washer Dryer 4%

Random 4

100

When is DNAC placed on an account that only has one return?

When acct is less than 6 months active

200

I'm in New Orleans and I need my street light fixed. What do we issue?

Nothing caller should contact the city

300

Created to remove overhead service line?

DRMO

Random 5

100

My husband is deceased and I need to change the name on the account, I am listed as a contact. What should be done and if there is a reason please explain why?

Nothing name can only be changed if bp is listed as a spouse.

400

The bank said the checked returned, but it isn't returned on our end. Caller wants to set up a payment extension. Can one be set up on the acct and what should be you do?

Yes

But advised the customer that when payment returns on our end the extension will not be valid.