Moderate
a Host can alter Number of guests, nights booked, price and listing, TRUE OR FALSE?
TRUE
Jhons is in the midst of a 42-night reservation and he needs to shorten his stay to check out tomorrow due to last minute commitments. He wishes to alter the reservation to 20 nights and wants a refund of the remaining nights not spent.
At the time of booking, the nightly rate was $70 and a monthly discount of 15% was applied. Jordan’s Host, Maddie, did not and has not set a cleaning fee or weekly discount.
Jhons will not receive any refund, unless Maddie agrees to additional refund outside of the cancellation policy
TRUE OR FALSE?
TRUE
Mention 3 things about HC coupon
a) The coupon is valid for 30 days from issuance.
b) The coupon has to be manually entered at checkout.
c) The coupon can be applied to Pay Less Up Front reservations
You receive a messaging inquiry from guest Tom who needs to cancel his upcoming reservation in New York due to a change in travel plans. He is concerned because he will not be getting a full refund. Upon investigation, you find that this is Tom's first reservation on Airbnb.
Should you consider Any exceptions to process a CBA courtesy?
No, there is no chance to process a Courtesy for this.
For US user, what compensation can you provide as a make-good actions?
$50 USD meal reimbursement
Friendly Host. Only issue I faced was that my Uber driver was weird, she took the longest route possible. But everything turned out okay in the end.
After identifying the relevancy and score,
please suggest if the review can be hidden.
No action on review. Relevant, Commentary about third party entity.
Host Bernice asked all her guests to cancel their upcoming reservations due to a change in the rental laws in her city. She is afraid of the Host penalties that she may incur, but she promised them that she will refund in full. One of her guests James reached out to Community Support to explain the situation and wants to know how to proceed. Upon investigation, you find that Bernice has 10 upcoming reservations.
Request an official letter or notice from a government agency that outlines the new rules and regulations for the location in question with an in-effect date that coincides with the reservation in question.
FALSE OR TRUE?
TRUE, we have to go over the process of requesting the documentation
Host Maddie double-booked the listing on another short-term rental platform, but encouraged guest Been to cancel to avoid cancelation penalties. Been reached out to us to seek advice as he does not know what to do. Upon investigation, you are able to confirm Been's claim on the message thread.
Should you take a Defined Loss for the full amount of the reservation as a reimbursement to the guest for the inconvenience?
No, this doesn't qualify for a defined loss
Bonnie a Guest was automatically issued a $100 USD HC coupon after their Host cancelled their reservation. The guest then informs you that due to an ongoing conference in the area over the weekend, there is only one available listing and it costs more than the amount they can pay and the HC coupon combined. Upon further investigation, you can see that they will need an additional $210 USD.
Should we leave the HC coupon as it is, as it will expire after 30 days from the coupon creation. Create a new coupon for $360 USD and request for lead approval?
No, we have to Go through the expense approval process and get support from your team lead to adjust the rebooking coupon value.
Guest accidentally made two bookings on Airbnb for the same dates and now wants to cancel one. Can we process a refund after the negotiation process?
Yes, If negotiating with the Host is not successful, issue a coupon for any outstanding amount on the canceled reservation (this includes Airbnb service fees)