Review Rules

SMU revolving/disposable income

100

This is what you do when PA does a verbal Trigger

What is work SMU disposable Income

200

This smu needs to be worked after presenting the offer unless PA shows high risk concerns prior to making offer. 

What is SMU revolving Balance

300

These can be the reason why SMU revolving Balance trigger.

• Revolving balance utilization greater than 50%
• Two or more revolving trades with utilization greater than 75%

400

These are the steps you do if based on results we can't continue application with PA during smu disposable income or revolving balance and the ssn matches any cbr

1. Follow System Decision Override (ACQ): DPL Procedure and override to decline.
2. Send LJGD letter from Action/Letter screen.
3. Select applicable decline code (i.e. JG0042, JG0059, JG0092) from Judgmental Decline Code (ACQ): DPL Procedure.

500

These are the reason why you would decline an application if working SMU revolving Balance. (Need to give all responses for points)

• Utilization >65% ONLY on new trades or trades with credit limit increases initiated by applicant.
• Balance increase not due to a one-time event.
• Customer states card used to meet daily living expenses.
• Applicant says cannot pay more than minimum.

CBR MISC Alert

100

This is how you determine which cbr needs to be worked.

What is the History tab or notes in DLOS that are RED.

200

This is what you do when a fraud victim alert is listed without a number

Override to decline > AC Screen> LJGD letter > JG0019. Refer to Judgmental Decline Codes (ACQ): DPL Procedure. 

 Tell the applicant: 

• Cannot move application forward
• Which CBRs are missing phone numbers and to contact CBRs to add phone number to fraud identity alert
• Call back and reapply once phone number is added according to credit bureau’s time frame that was given
• A new inquiry may occur if they call after 21 days from the application start date  

300

This is when you release the number from a fraud victim alert

DD What is we Never give applicant any information about phone numbers listed in alert. 

400

This is what you do after working each CBR misc alert

What is to reach out to Expert chat to confirm the RR was worked correctly.

500

This is what you do when a PA calls backs in regards to an application with a fraud victim alert under 21 days and is in Q800

1. Tell applicant there may be two inquiries on CBR(s), we will convert one to a soft inquiry (can take up to 40 days). 
2. Go to step 4 of Prefill Form/Application (ACQ): DPL Procedure.
3. Confirm & save Disbursements > Submit Manual/Autopay for Simility to run on the new application. 
4. Contact Expert Chat for manual CBR repull, if applicable
5. Review APR on both applications to ensure we are honoring original APR. If there is an additional hard inquiry and/or APR increase, contact Expert Chat to complete next steps. 

Cashflow verification

100

This is the tool the PA can utilize to sync their bank account for verification

What is the Equifax/Snapshot tool

200

These are the ways a PA can submit documents when requested for verified cashflow

What is utilizing the Equifax snapshot tool, uploading documents via the application status portal, by faxing documents or by mailing them.

300

These review rules will be cleared if verified cashflow is required if pa is self employed

What are Verify Primary Income and Verify Total Income RR 

400

These are the type of businesses that we can Not accept bank statements from.

What are LLC, Corporation, Professional Association or Incorporated 

500

These are the documents that required when PA needs to prove cashflow when being a Sole Ownership/Proprietorship 

DDAsk for last three months bank statement from applicant's Business account, personal account, AND one of the following listed below to verify Sole Ownership/Proprietorship: 

Providing schedule c for most recent tax year with statement, 

Outbound Call to Bank:

• Google general customer service phone number for bank.
• Identify your first name (last name optional).
• Advise that you are calling from Discover Bank.
• Advise that call may be monitored and recorded. Refer to Call Recording Disclosure (ALL): Talking Points.
• Advise that you have [Applicant's Name] on line and need to verify information on their Business Account.
• 
  
  • Does [Applicant's Name] have a business account with [Financial Institution]?
  • Are they sole owner of Sole proprietor business?
  • Is account in good standing?

Ask for Official Letter from Bank that Includes the Following:

• Bank name, applicant name, and business name
• Dated within last 15 days
• Confirming current business ownership
• Confirming account in good standing
• Confirming sole owner of Sole proprietor business

Bank Identity

100

This is step 2 of the process for Pending Bank Account Verification

Do both of the following apply to applicant?

• They live in a rural area
• They are unable to receive mail at their physical address

Yes

Advise the applicant that they will need to contact servicing once the loan is approved to discuss an ACH transfer

200

This is step 7 when working Bank Account verification.

Advise the applicant after the documents are uploaded, our team will process the documents and that they may check on the status by visiting the Application Status Portal on our website or call us back.

• If applicant asks for guidance to the portal provide our website link: https://www.discover.com/personal-loans, advise to click on the Application Status link at the top of the page, and to log in using their application reference number (provide App ID to applicant) and the last four digits of their Social Security Number (SSN).

300

I am what you tell the PA if there is ACH disbursements and they agree to a live check.

What is advised the PA 

• Check will say For deposit only
• Check can be found in their Welcome Kit
• Check will expire 45 calendar days from the date of issue

400

I am what you do if the PA does not agree to a live check.

What is 

1. Acknowledge their concern but advise due to a security reason funds cannot be sent to their bank, but we can send a live check directly to them.
2. Select Decline on the Calc and Decision screen [Alt + K].
3. Send the LJGD letter from the AC screen [Ctrl + F2] and select JG0019 as the judgmental decline reason code. Refer to System Decision Override (ACQ): DPL Procedure.
4. End.
5. Note: If they cannot receive a live check, we cannot move forward with the loan

500

I am what you do if the application has NO Pending Cash Flow Verification RR with Pending Bank Account Verification

1. Last 3 months of bank statements dated within 30, 60, 90 days of the application date that include applicant's first and last name, home address, bank account number and bank name that matches application information including the disbursement bank account. Refer to Document Verification (ACQ): DPL Procedure.
2. Advise the applicant bank statement(s) must come from their personal bank account and bank statement(s) from a Business, Trust, or Investment account are not accepted. 

Note: Quarterly and monthly statements are acceptable.  The bank statement(s) are not required to match the disbursement information if we have removed all ACH disbursements.

Income Handling and Verification

100

This is the tool that an agent will used to attempt to verify a PA income. 

What is the work number tool.

200

This review rule fires when household income indicator is green, but no additional income was included.

What is obtain additional household income

300

These are form of acceptable income (Name 5)

• Alimony/Maintenance/Spousal Support
• Annuities
• Bonus
• Self-employed income
• Commission
• Disability-related benefits
• Foster care compensation
• Inheritance
• Overtime
• Housing Allowance (Military/Clergy)
• Rental property income
• Retirement pension
• Royalties
• Salary, Wages
• Trust funds
• Unemployment
• Welfare (non taxable)
• Workers Compensation benefits (non taxable)
• CIV SER (non taxable)
• DFAS (non taxable)
• VACP (non taxable)
• Social Security (non taxable)
• Dependent Social Security (non taxable)
• Child Support/Adoption (non taxable)

400

This is type of income includes 401k, IRA and income from a spouse, domestic partner or household member without joint trades

What are unacceptable forms of income

500

These are the questions that you will ask when calling a bank to verify PA is Sole Ownership of Sole proprietor business.

What is 

• Does [Applicant's Name] have a business account with [Financial Institution]?
• Are they sole owner of a Sole proprietor business? 
• Is the account in good standing?