True or False
What's the Date?
Blanks
Pick Me!
Can I??
100
BYOD plans are not eligible for HUP as these plans have a reduced monthly rate to reflect the fact that the customer did not receive a subsidized phone at the time of activation
What is True - DOC ID POL154
100
Rogers Next Expired -
What is 16-Oct-2014
100
You may go to ___________ to trade any mobile phone or tablet and receive a credit toward the purchase of a new device or accessory in a participating store
What is www.rogers.com/tradeup
100
Process a Price Match Request - Direct Fulfilled This procedure applies only to the following groups: A.Loyalty B.Wireless Service C. Retention D. both a and c
What is D. both a and c
100
Minimum wait period of ___ days applies between upgrades
What is 30 - Doc ID POL154
200
The amount you paid for the device, the $15 Hardware upgrade (HUP) Connection Fee and your eligibility for a new device will be automatically adjusted within 15 business days once we receive the original device
What is False - DOC ID PRO1920 The amount you paid for the device, the $15 Hardware upgrade (HUP) Connection Fee and your eligibility for a new device will be automatically adjusted within 10 business days once we receive the original device
200
Effective _____________, customers upgrading to a Premium Smartphone device must be on a Share Everything plan in order to be eligible for subsidy
What is June 17, 2014
200
You may go to www.rogers.com/tradeup on your PC for more information or www.rogers.com/tradeupquote on your wireless device to view a quote. The quote is good for up to ___ days from the time you receive it.
What is 30 DOC ID ADD845
200
Adjust difference in price using the _____ BAN/Subscriber level adjustment code. A. DPMHUP B. 1GDWL C. DOCER1
What is A. DPMHUP - DOC ID PRO950
200
Eligible or Non-Eligible Rogers Trade-Up Program Consumer accounts with MSD Codes
What is Non-Eligible DOC ID ADD845
300
If 2 or more devices are ordered on the same day or within a short period of time: Devices must be shipped to the account’s billing address
What is True - DOC ID PRO1410
300
Monthly Plan Requirements for Premium Smartphones to HUP Not Eligible: Share Everything price plans launched before
What is August 8, 2013
300
For Price Match where an adjustment is required: The adjustment will be applied today and will show up on your ____________.
What is next bill cycle - DOC ID PRO950
300
Price Match Eligible or Non-eligible: New customers
What is Non-eligible
300
Price Match Policy Eligible customers receive the following:
What is A hardware upgrade (HUP) at the price of the competition (not including Early Hardware Upgrade fees/FLEXtab and Connection Fee); or An adjustment on the device price to match competitor’s offer (not including Early Hardware Upgrade fees/FLEXtab and administration fees).
400
Due to frequent pricing changes with competitors, the customer must agree to a Price Match offer at the time of the call.
What is True - DOC ID PRO2253
400
A cellular telephone number (CTN) with an agreement before ___________ may have a higher FLEXTab Balance (Early HUP Fee) than their Cancellation Fees in V21. As a result, the customer will be charged less to cancel than they would to pay off their FLEXTab balance for a Hardware Upgrade (HUP) An adjustment must be applied to the Early HUP Fee charge to match the current Cancellation Fee
What is Jan 22, 2012 - DOC ID ISS442
400
Customers can redeem as little as ____ points and up to 98,000 points ($980) per CTN.
What is Customers can redeem as little as 500 points ($5) and up to 98,000 points ($980) per CTN. - DOC ID POL154
400
The administrative fee is meant to cover costs for: A. Processing the order and Shipping and handling B. Shipping and handling C. Call me today
What is A. Processing the order and Shipping and handling
400
Price Match CTNs must have one of the following in-market and/or grandfathered plans:
What is Talk, Text and Wireless Internet Plan Couples and Family Share/ SmartTeam Talk, Text and Wireless Internet Plan Grandfathered Voice and Data plans
500
There have been rare instances where customers on Family / Share Ready plans are able to perform HUPs on primary / main lines with an MSF of less than $60. DO NOT continue with the upgrade in this situation and advise the customers they need to switch to an in-market plan with an MSF of $60 or greater.
What is True - DOC ID PRO1411
500
Prior to __________, if the early upgrade fee exceeds the Device Savings Recovery Fee (DSRF) (FLEXtab) balance, an adjustment for the difference in price will be applied in the back end and appear on the customer’s invoice within 2 billing cycles. No action is required
What is Oct 20, 2013 - DOC ID PRO1410
500
The outstanding balance in the ____ day fields of the Collection window under Financial Summary has to be less than ____, or only No Term pricing will display.
What is The outstanding balance in the 60+ day fields of the Collection window under Financial Summary has to be less than $50, or only No Term pricing will display. - DOC ID POL154
500
Rogers Next Not compatible with the following devices: A. Tablets B. Iphone C. SHM
What is A. Tablets
500
Customers should never be sent to a retail location for an early upgrade/HUP fulfillment unless:
What is DOC ID PRO1567 The device is out of stock The customer is against direct fulfillment
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