Caller Verification
Verification of Insurance
Midterm Coverage Restrictions
(IVT): Transfer Procedures
Miscellaneous
100
Forms Of Identify Checks
What IS
- Date of birth
- Email address
- Driver's license number
- Last 4 digits of Social Security number
- Last 4 digits of VIN
- Phone number
100
What is VOI
What Is
Verification of Insurance (VOI) is a document that provides valid proof of basic coverage on vehicle(s), for specific dates. Lienholders may call this a binder.
100
Will deleting collision cov from veh cause a midterm coverage concern?
What is: Yes
100
What is the Hours of Operation?
What is
- Monday through Friday: 8:00 AM to 7:50 PM ET
- Saturday: 9:00 AM to 12:50 PM ET
- Sunday & after hours of operation: Closed
100
what is comp coverage called for VA?
ther than collision
200
for unlisted spouse of NI, what 2 identity checks must be required?
What Is
Date of birth
- Driver's license number
- Email address
- Last 4 digits of Social Security number
- Last 4 digits of VIN
- Phone number
- Policy number
- Snapshot device ID
200
What State: The state requires individuals to obtain insurance in the state where the vehicle is registered. The customer may contact the DMV for details.
What is FL, NC, LA, MA, & NY
200
The United States is required to have a 17 digit....
What Is Vehicle Identification Number(VIN).
200
TRUE OR FALSE
Direct Transfer/Cold transfer calls using 225.
What is True
200
Monique or Mo
What is Angela From Power
300
What actions can be taken if customer is concerned about security of information?
What is
- Customer can reset online service site password.
300
What State:
Insured received notice from state requesting proof insurance.
What Is: GA & RI
300
Is This RISKY Business?
What is: YESSSSSSS!!
300
True or False
Other scenarios: Direct Transfer/Cold transfer calls using 184
What is : True
300
What Classmate: Uses Wray & Nephew Rum for all Cures?
What is Hydea.
400
True or False
For the state of NY, Do the insured have to be online in order to make changes to vehicle additions/replacements &/or coverage.
What is True
400
VOIs are not acceptable proof for registration or proof of insurance for the state, issue FS1.
What Is North Carolina
400
What do I say when customers ask why they have to wait for coverage changes to be processed?
- There are certain coverage changes that have a delay associated with them. We’ve found that these coverage changes result in overall rate increases when changed in the middle of a policy term. So for us to keep rates as low as possible for everyone, we need make the change effective (call date +5).
400
What request must be handled AND approved by IVT only.
What is
Reimbursement Request
400
Which classmate: Has a Prince blanket that they presented to the class?
What is : Mercedes
500
Subpoena is required in order to release information to outside parties (e.g., law enforcement, financial institutions, attorneys).
What Is
Stolen Identity/Fraud
500
What is FS1
What Is: State Reporting provides the state required information on minimum insurance requirements.
500
What is MCR?
What is
A delayed effective date when lowering comprehensive/collision deductible OR adding 1 of the following restricted coverages on an existing vehicle:
- Collision
- Comprehensive (including glass or changing to comprehensive only)
- Rental Reimbursement
- Roadside Assistance.
500
800-776-4737 is given, When?
Outside of Hours
500
What Is DISC?
Decisive — your preference for problem solving and getting results
• Interactive — your preference for interacting with others and showing emotion
• Stability — your preference for pacing, persistence and steadiness
• Cautious — your preference for procedures, standards and protocols