ASUP/Boarders
When do we require a Change of Address form?
When the client has moved or their accommodation costs has changed
TAS can be paid for a max of period of __________ only
13 weeks
When do we transfer young person to the main benefit
Once client has turned 18 (YP) or 20 (YPP) and they are no longer in education
What forms do you usually require if a client wishes to stop their payment?
PD form and it must include date
True or false, for YP under 18 and YPP under 20 they are required to have their budgeting, education (and for YPP, parenting) incentives before we can approve them coming off money management?
False - they are only required to be in receipt of the budgeting incentive
Board is $250.00 and board breakdown letter shows Room $150, Food $100 how do we assess ASUP based on this info?
Rent $150 as the cost of the room can be separated from the total board amount
On 06/03/26 TAS expired, 25/03/26 Client contacted Youth coach to discuss reapplication, 30/03/26 TAS reapplication forms completed and task received in ART. What date do you regrant TAS?
25/03/26
What forms is required to complete a TTMB?
Continue/Stop Payment form, Handover form, JS/SPS Obligations and completed JS profile
YP Client has contacted Youth Coach to advise they have started full time employment but has not provided PD form or employment details and no date provided. What date do you suspend YP from?
FAD as date is unknown
If client has accommodation costs what do we require to activate Money Management?
Payment Card and Redirections
YP moved on 29/05/26 and notified YC on 01/06/26. Rent increased & DREW showing AS increase. When do we review ASUP from?
29/09/25 client notified us withing 14 days so we assess from date that costs changed
YPP has accommodation costs of $500 rent and has costs for transport for medical appointments but does receive AS or DA for either. They have, however, applied for TAS. What does the young person need to do?
They need to apply for and test eligibility for AS & DA first. Once those have been assessed and approved/declined, we can then assess TAS.
When YPP is transferring over to SPS, does a Korero Mahi - Lets Talk Work need to be booked?
No - we only need to book it for YP transition to JS
YP has returned to parents care on 05/06/2026 and has provided a PD form confirming this. They are attempting to reconcile their relationship and has asked for their payments to stop. Do we cancel YP?
No, we can suspend YP from date they returned.
If relationship breaks down again and payment is suspended, we can resume payment from the date YP left parents care, no FBA required.
Can we still activate MOMAM if client does not have accommodation costs?
Yes as long as they have a payment card or sometimes they can have funds redirected to clients bank account
The client's landlord is receiving a main benefit and Accommodation Supplement. However, when reviewing the case, you find that our client has not been added under the landlord's TENTI.
Would this be considered a mismatch? If so, what action would you take?
*Yes, it is as head tenant has not declared that she/he has a boarder.
*Contact Head Tenant to confirm whether client is being charged board of $250.00
*If call not answered, then send to CPU – Dispute – MISMATCH
*If call answered and confirm a match then TENTI should be updated
Name 3 Employment related costs that we can consider as allowable costs under TAS?
Any 3 of: Childcare costs, Public Transport to work , Telephone rental costs, Vehicle repayments and Vehicle running costs
TTMB received today for YP client but client turns 18yrs old on 30/06/26 and is not in education. Can you action the TTMB today? What actions can you take?
No but you can requeue and future date the task on s2p
We suspend from FAD. We do not cancel YP, we require PD form from young person confirming date they moved home before we can cancel YP.
What circs can client opt out of MOMAM?
When they have 18 for YP or Turned 20 for YPP and chosen to stay on YP/YPP as they are still in education
You find that the head tenant has declared our client as a boarder paying $250.00 per week board. However our client provided a breakdown letter showing that only $150.00 relates to accommodation costs, and Accommodation Supplement has been assessed on that amount.
Question: Would this be considered a mismatch? If so, what action would you take?
*Yes as SADTA does not match the TOTAL board amount charged by the Head Tenant as we have only assessed ASUP based on room
*Call Heat tenant and explain how the Ministry assesses Asup and if Head Tenant agrees that they will only charge client $150.00 then it is considered a match and we can complete TENTI
*If they do not agree then send to CPU Dispute
*Do not update TENTI
Client reapplies for TAS and declares on their reapplication that their accommodation costs have changed (ASUP cost is the only allowable cost under TAS). Their address remains the same, but you cannot find any supporting information or evidence regarding the change in accommodation costs. What steps would you take before reassessing the client's entitlement?
Do not grant TAS. We need to ask for COA form before reviewing AS and regrant TAS
Check that GCAP has been cancelled (otherwise you will need to cancel it) and that Childcare Subsidy has been suspended and notify Coach that client will need to follow up with their local Work and Income to review
You receive a TTMB task for a YP client who has been approved for Studylink. Can you still action transfer to main benefit?
No. Client will not be eligible for JS and may need to have YP cancelled. Check with Studylink or reach out to TOs
YP client is requesting to come off MOMAM. They were sanctioned last month for non-engagement but has now recomplied. Have they earned the right to come off MOMAM?
No they were sanctioned in the last 6 months and not met continued compliance