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Which type of flight travels directly from one airport to another with no stops along the way, offering the least flying time but often at a higher cost?
A. Connecting flight
B. Non-stop flight
C. Layover flight
D. Round-trip flight
Non-stop flight
What does Minimum Connection Time (MCT) refer to in air travel?
A. The shortest time an airline allows between two connecting flights, ensuring passengers and baggage can make the connection
B. The time it takes for a plane to taxi from the runway to the gate
C. The maximum time allowed for a layover before a new ticket is required
D. The time airlines take to clean and prepare the aircraft for the next flight
A. The shortest time an airline allows between two connecting flights, ensuring passengers and baggage can make the connection
What is the typical Minimum Connection Time (MCT) for international travel at major airports?
A. 15 to 30 minutes regardless of location
B. 45 to 60 minutes in the Schengen Area, and 60 to 120 minutes or more in other international airports
C. Always 90 minutes at all international airports
D. 30 minutes for domestic and international connections alike
45 to 60 minutes in the Schengen Area, and 60 to 120 minutes or more in other international airports
Which type of aircraft generally has one aisle and may or may not include First and Business class seating, with examples like the Boeing 707 and Airbus A320?
A. Wide-body aircraft
B. Supersonic aircraft
C. Narrow-body aircraft
D. Cargo aircraft
Narrow-body aircraft
What are airline programs called that reward travelers for consistently flying with the same airline, allowing them to accumulate miles or points for future benefits?
A. Travel insurance plans
B. Frequent flyer programs
C. In-flight entertainment systems
D. Airport lounge memberships
Frequent flyer programs
Which of the following booking codes corresponds to Full-Fare First Class in airline reservations?
A. A
B. P
C. F
D. R
C. F
What is a key feature of Premium Economy compared to standard Economy Class?
A. Access to private suites
B. Fully flat beds
C. More legroom, wider seats, and additional amenities
D. Complimentary chauffeur service
More legroom, wider seats, and additional amenities
What does a Passenger Name Record (PNR) typically contain in air travel?
A. Only the passenger’s name and flight number
B. Just the payment method and ticket number
C. All travel-related information including passenger details, itinerary, contact info, and booking agency
D. Only the airline’s internal flight codes
All travel-related information including passenger details, itinerary, contact info, and booking agency
What is the name of the electronic billing system developed by IATA in 1971 to facilitate the flow of data and funds between travel agencies and airlines?
. Global Distribution System (GDS)
B. Passenger Name Record (PNR)
C. Billing and Settlement Plan (BSP)
D. Airline Reporting Corporation (ARC)
Billing and Settlement Plan (BSP)
What are the ticketing deadlines for new and reissued tickets under BSP and ARC systems?
A.
B.
C.
D.
Why is assigning a seat important during the airline check-in or booking process?
A. It guarantees a free upgrade to Business Class
B. It ensures the passenger receives complimentary meals
C. It reduces the risk of being “bumped” in case of overbooking
D. It allows passengers to skip security checks
. It reduces the risk of being “bumped” in case of overbooking
What is the entry used to display the seat map in a GDS system?
A. RTSTR
B. SM
C. *S¥
D. RTRS
Correct answer: B. SM
Question 2:
Which entry is used to check the seat assigned to a passenger?
A. SM
B. S¥
C. RTSTR
D. 4G<segment #>
Correct answer: C. RTSTR
Why is assigning a seat important during the booking or check-in process?
A. It ensures the passenger gets a window seat
B. It guarantees a free upgrade
C. It reduces the risk of being “bumped” in case of overbooking
D. It allows early boarding
Correct answer: C. It reduces the risk of being “bumped” in case of overbooking
Where can a passenger’s seat preference be found in their profile?
A. RTSTR
B. SM
C. RTRS
D. *S¥
RTRS
A passenger arrives at the gate without a seat assigned. The flight is overbooked. What is the most likely outcome for this passenger?
A. They will be upgraded to Business Class
B. They will be allowed to board first
C. They are at higher risk of being denied boarding
D. They will automatically be assigned a window seat
They are at higher risk of being denied boarding
A traveler books a flight with a low-cost airline. The ticket is very cheap, but during check-in, they are asked to pay for carry-on baggage and an in-flight meal. What is the reason for these additional charges?
A. The airline is running a promotion
B. The traveler booked through a third-party site
C. Low-cost carriers reduce base fares and charge for extras to minimize operating costs
D. The traveler is flying internationally
Low-cost carriers reduce base fares and charge for extras to minimize operating costs
A traveler is booking a flight from a small regional airport to a nearby city. The airline offers only one class of service, charges for meals, and has no connecting flights. What type of airline is this most likely to be?
A. Full-service international airline
B. Charter airline
C. Low-cost carrier
D. Regional government-subsidized airline
Low-cost carrier
An airline operates primarily on short-haul routes between secondary airports, targets price-sensitive leisure travelers, and uses a single aircraft type to reduce maintenance costs. What is the airline’s most likely business model?
A. Luxury charter airline
B. Low-cost carrier
C. Cargo airline
D. Alliance-based full-service airline
. Low-cost carrier
What does the front office consultant do?
Front office staff are usually voice/email consultants or OBTs that accept a booking request from the passenger and create the PNR.
Front Office consultant’s will :
•Add the profile details
•Add itinerary
•Store fares and add fare remarks
•Queue places the PNR for approval, ticketing etc
What is the full form of Compleate? And what is the work of Compleate
COMPLEAT - CPU Optimized system for Multiple Process Loading of Externally Authored Tasks
•Increases automation of quality control, documentation, invoicing, and ticketing tasks to enhance the service provided to our customers
•Automates the ticketing fulfillment
•Provides data integrity and more consistency
What are the name of tool used by back office
AGM & DQS (EMEA), MAX, ADCS & DQS (US), Agresso (AU), Power Suite (SG & HK)
A COMPLEAT system fails to process a PNR due to an error. The PNR is then sent to the Dashboard (DB) or Queue. What is the next step in this process?
A. The PNR is automatically canceled by the system
B. The passenger is notified to rebook the ticket
C. A CT agent retrieves the PNR from the Dashboard or Queue and processes it manually
D. The airline system deletes the PNR permanently
A CT agent retrieves the PNR from the Dashboard or Queue and processes it manually
A travel agency uses a Mid Office system that includes COMPLEAT and CT (Central Ticketing) teams. A PNR fails to process automatically due to an error. What is the correct course of action?
A. COMPLEAT deletes the PNR and notifies the airline
B. The CT team manually retrieves the PNR from the Dashboard or Queue and processes it
C. The passenger must rebook the ticket themselves
D. The PNR is forwarded to the airline’s customer service team
The CT team manually retrieves the PNR from the Dashboard or Queue and processes it
What is the work does back office do?
Ticket Interface
Non refundable ticket tracking
Error Managment