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What benefit does a passenger typically receive when flying a codeshare flight that is operated by one airline (e.g., Qantas) but marketed by another (e.g., American Airlines)?
A. Guaranteed free upgrades.
B. Eligibility to earn frequent flyer miles with the marketing carrier’s program.
C. Only the operating carrier’s mileage program can be credited.
D. No baggage benefits apply on codeshare flights.
Eligibility to earn frequent flyer miles with the marketing carrier’s program.
Which scenario correctly represents “cross accrual” in airline frequent flyer programs?
A. A passenger earns double miles when flying two different airlines.
B. A passenger can earn miles in one airline’s frequent flyer program while flying on a partner airline’s aircraft.
C. A passenger redeems miles on two different airlines for the same flight.
D. A passenger can only earn miles if flying on a direct airline flight.
A passenger can earn miles in one airline’s frequent flyer program while flying on a partner airline’s aircraft.
A passenger takes a flight from SYD to LAX operated by Qantas but uses their American Airlines AAdvantage frequent flyer number. Which of the following is true?
A. They cannot use their AA number because Qantas is not American Airlines.
B. They can earn miles in their AAdvantage account if the flight is booked under the AA flight number.
C. They will automatically be upgraded to business class.
D. They will only receive miles if they check in online.
They can earn miles in their AAdvantage account if the flight is booked under the AA flight number.
If a passenger is traveling on a flight from Paris (CDG) to New York (JFK), where the ticket is issued by Air France (AF) but the flight is operated by KLM (KL), which of the following is true?
. The passenger needs to check in separately for the Air France and KLM flights.
B. The ticket can be issued with Air France plating, even though the flight is operated by KLM.
C. The passenger will only receive baggage allowance from the airline that issued the ticket.
D. The passenger must fly only with Air France for the entire journey.
The ticket can be issued with Air France plating, even though the flight is operated by KLM.
You're boarding a flight on a Boeing 747 aircraft. As you walk inside, you notice two aisles running down the cabin. What type of aircraft are you most likely on?
A. Narrow-body
B. Regional jet
C. Wide-body
D. Turboprop
C. Wide-body
A traveler books a flight from Sydney (SYD) to Los Angeles (LAX) on American Airlines (AA), but the flight is operated by Qantas (QF). Which of the following is true about this situation?
A. The traveler will board an American Airlines aircraft.
B. The traveler’s boarding pass will display only the Qantas flight number.
C. The traveler will board a Qantas aircraft, but the flight can appear as an AA flight on the ticket.
D. The traveler cannot earn frequent flyer miles because the flight is not operated by AA.
The traveler will board a Qantas aircraft, but the flight can appear as an AA flight on the ticket.
On a codeshare flight from SYD to LAX marketed by American Airlines and operated by Qantas, which flight number will appear on the passenger’s e-ticket if booked through American Airlines?
A. The Qantas flight number only.
B. Both Qantas and American Airlines flight numbers.
C. Only the American Airlines flight number.
D. No flight number will be shown.
Only the American Airlines flight number.
Which of the following statements is true regarding interline agreements between airlines?
Passengers must check in separately for each leg of their journey when flying on interline flights.
B. A ticket issued by one airline can include a flight operated by a partner airline with an interline agreement.
C. Only baggage for flights operated by the same airline can be transferred under an interline agreement.
D. Interline agreements guarantee that frequent flyer miles will be earned for all flights.
A ticket issued by one airline can include a flight operated by a partner airline with an interline agreement.
Which of the following is NOT a typical benefit of an interline agreement?
A. One check-in for the entire journey across multiple airlines.
B. Transfer of baggage from one airline to another when traveling on an interline ticket.
C. Earning frequent flyer miles for each leg of the journey, even if flown by different airlines.
D. The ability to use one ticket for a flight operated by a partner airline.
Earning frequent flyer miles for each leg of the journey, even if flown by different airlines.
A passenger takes multiple flights with the same airline over the course of a year and earns points each time. This is an example of:
. Interline ticketing
B. Fare class optimization
C. A Frequent Flyer Program
D. Baggage pooling
A Frequent Flyer Program
A traveler flies from Singapore to Tokyo on All Nippon Airways (ANA), but the ticket was booked as a United Airlines codeshare. She adds her United MileagePlus number to the booking. What is this an example of?
A. Interline agreement
B. Tier mismatch
C. Cross accrual
D. Alliance splitting
Cross accrual
If there are errors preventing a ticket from being invoiced, where will these errors be corrected?
In the Back Office tool
A passenger books the most affordable ticket on an international flight. The seat is in the largest section of the aircraft with narrower seats and basic amenities. What class is the passenger flying in?
A. Business Class
B. First Class
C. Premium Economy
D. Economy Class
Economy Class
A traveler contacts an airline and provides a 6-character code like “ATZYDF” to retrieve their booking. What is this code called?
A. Flight number
B. Baggage tag
C. Record Locator / PNR
D. Passport number
Record Locator / PNR
In the Sabre reservation system, how is a typical PNR formatted?
A. 10-digit number like a phone number
B. 3-letter airport code
C. 6-character alpha code like "A1BC2E"
D. Alphanumeric password
C. 6-character alpha code like "A1BC2E"
A travel agent creates a PNR but forgets to enter who provided the booking details. Which mandatory PNR field is missing?
P – Phone Field
B. R – Received From
C. T – Ticketing
D. I – Itinerary
B. R – Received From
A travel agency located in a country outside of the U.S. wants to issue tickets for multiple international airlines. Which IATA system will help them do this with centralized billing and settlement?
A. ARC
B. GDS
C. BSP
D. CRM
C. BSP
How is ARC different from BSP (Billing and Settlement Plan)?
A. ARC is only used by low-cost carriers
B. ARC operates only outside of the U.S.
C. ARC accredits U.S.-based travel agencies, while BSP serves agencies outside the U.S.
D. ARC manages cargo shipments, not ticketing
ARC accredits U.S.-based travel agencies, while BSP serves agencies outside the U.S.
A travel agent based in Paris issues a new international ticket through BSP at 10:00 AM. By when must the ticket be finalized in the system?
A. By 5:00 PM same day
B. By 11:59 PM same day
C. By 11:59 PM next business day
D. Within 72 hours
✅ Correct Answer: B
By 11:59 PM same day
A passenger has dietary restrictions and requests a gluten-free meal. Before adding the SSR, the agent wants to check the meal code. What Sabre command should they use?
A. DU*/GFM
B. DU*/SSR
C. DU*/SPM
D. DU*/AIR
C. DU*/SPM
A passenger has a preferred seat due to their profile. How can a travel agent access this information in Amadeus?
RTRS
After a Front Office consultant adds the itinerary to the PNR, what is the next step they should take?
A. Process the payment and issue a ticket immediately
B. Store fares and add fare remarks
C. Check the weather at the destination
D. Assign the passenger to a flight crew
Store fares and add fare remarks
If a CT (Central Ticketing) agent needs to process a PNR that has been rejected, where will they typically find the PNR?
In the Dashboard (DB) or Queue
B. In the Front Office system
C. In the Customer Service records
D. In the Billing and Settlement Plan (BSP) system
In the Dashboard (DB) or Queue
What does COMPLEAT stand for in the context of BCD Travel's Mid-office tool?
CPU Optimized System for Multiple Process Loading of Externally Authored Tasks
Which of the following are examples of Back Office tools used by BCD Travel in different regions?
AGM & DQS (EMEA), MAX, ADCS & DQS (US), Agresso (AU), Power Suite (SG & HK)