Careers in Hospitality
Conventions and expositions fall under which hospitality category?
Event Management
Self-awareness, self-regulation, social skills, empathy, and motivation are components of
emotional intelligence.
Values, beliefs, traditions, heroes, ceremonies, and how a company goes about doing things is called
organizational culture.
An accountant is traveling to St. Louis for three weeks to do a corporate audit. What property would be best suited for her?
Which is a responsibility of the engineering department?
The back of the house in a restaurant operation refers to
positions that do not deal with guests directly.
A time when guest service expectations are met or not met is called a
moment of truth.
What are soft skills?
On a cruise ship, a guestroom is called a
Stateroom
A blizzard blew through Boulder, Colorado. Who is responsible for snow removal on a Boulder hotel’s property?
An employee who is combining on-the-job training with off-the-job learning to earn a certificate is a(n)
apprentice.
Which activity is part of the pre-arrival stage?
Reserve car
When generating a potential solution to a problem, which skill is most important?
A system in which services are shared between individuals, often facilitated by an online platform, is referred to as a(n)
Who may be responsible for security in a small hotel?
A brief letter that introduces an applicant to an employer is called a
cover letter.
A guest goes to a restaurant to celebrate his birthday. The service and the food are exactly as the guest expected, and the guest doesn’t experience any issues. This type of experience is known as
seamless.
A condition that results when demand exceeds the resources available is
Stress
Which type of resort offers a daily room rate system that covers all meals, beverages, and activities?
The engineering department is a cost center in the hotel, meaning that it generates
A method of connecting with several people to build relationships that may result in career advancement and knowledge or career enhancements is called
networking
Which is a way to evaluate guest satisfaction?
Customer survey
A restaurant manager is holding a weekly team meeting with her staff. She is discussing the specials of the day as well as how to work effectively as a team. Which type of communication is the manager using?
Verbal
Which would be classified as a leisure traveler?
Which type of maintenance is conducted to prevent future breakdowns of equipment and systems?