Random
If an employee requests an extension for their FFD LOA what task would we create to the CM?
Extension Request
Tell them about the missing information, advise them to upload the complete document
What's the SLA to review general documentation for an ELR case?
up to 24 hours
What is the SLA for Initial Contact to be made after an accommodation has been created
Within 3 business days after medical documentation has been received.
What does SLA mean?
Service Level Agreement/Resolution Time
What should a document include for Military leave?
Name of Employee, Dates needed for Leave
What's the SLA for an initial review
Up to 3 business days.
Hey this is Patrick, I applied for an accommodation because I broke my ankle playing basketball. I called earlier with a few questions but the Agent couldn't get the AC on the line. They said they would ask the AC to call... no one has called me yet. What would you inform Patrick
Within 3 days for AC to reach out
Who is required to fill in medical documents?
HCP or health care providers staff
What document is required for PLOA
No documentation is required
For exception request, inform them that documentation is required. Ask them to submit any document that supports their request.
What is the SLA for an extension request for a military leave?
Up to 2 business days
How long does it take for your badge to be activated.
Up to 72 hours.
What is the name of the tool that we use to fax documents to HCP?
Right Fax
True/False
State review is not required to determine complete documents
False
Always review the employee's state as there might be exceptions
What is the SLA for a return call request for a personal Leave of absence (PLOA)
Up to 3 business days
How long does a non-medical accommodation take for decision status update?
We can inform employees that their document has been altered or is fraudulent
False
DO NOT provide this to the employee
What documents are required for CFFM
Name of EE, Family member name and relationship to EE, Certification of health condition or impairment, Duration of leave, Doctors information
A manager escalation for a pregnancy leave has an SLA of 2 business days
True/False?
False
What's the SLA for COF coding required- off work request?
Up to 2 business days