RandomRev
Where does one find the MSC Training Sharepoint page?
Under MSC Resources on MSC Team Site
True or False- You take a call where a member wants to address the remaining holds on their quote, pay their premium, and needs to send some photos- in this case we require manual documentation.
False
NY Sometimes requires ID cards with a specific date (usually today’s date). How can we do this?
Generate the ID card and select the requested date.
Every 4th of July, what food is most commonly consumed?
Hotdogs (About 150 million per year in the US)
What did colonists wear to the Boston Tea Party?
Tea Shirts
Who is the VP of MSC Sales, Training, and Development?
Greg Johns
True or False- A member is requesting a vehicle value outside of HVT, in this case we do not require manual documentation.
False
When someone swaps their NY registration from one car to another, the state wants an ID card stating “Replacement” How do we do this?
Select the vehicle you are endorsing on to the policy and select the “Replacement Vehicle” option for that vehicle.
Who gave the status of Liberty to the US?
France
What does the Statue of Liberty stand for?
It can't sit down
What is the new Qualtrics goal for Q3?
4.93
What (4) things are required in a VALU activity for $100K+ value stop rule?
YMM Options verified by decoding VIN, Sources and/or Comparables, A description of any links, Reasoning for accepting value, other supporting details.
If a member calls stating their NY ID Cards need to read “Historic” what should we do?
Make sure the plate type in vehicle details is “Historic”. If not, process and endorsement to change it and generate an ID card.
Who was the first person to sign the Declaration of Independence?
John Hancock
What did the patriot put on his dry skin?
Revu-lotion
What month will you receive your Q1 and Q2 QIP payout?
End of August
What is the turn around for a PC NBQ file?
24 hours
A member calls because they moved to a new state and we need to rewrite their policy, what should your NEXT action be?
Save a backdated endorsement with all the new household information, the address, and new DL#s.
Federal regulations specify that an American flag can only be flown from sunrise to sunset unless…
It is illuminated at night
If a member is calling to cancel their policy because they’d sold their vehicle, what question should we be asking every time?
(Answers can vary) Any plans to purchase a new vehicle? Any plans to replace your YMM?
If NY needs an ID card altered because the named insured’s name is too long or to show a second name, what should we do?
Attempt to Warm transfer to State Reporting. If they don’t answer, send a pass listing exactly how NY wants the ID card to read
Every Independence Day, how many times does the Liberty Bell ring?
13