EMS How-Tos
From "Book" and on the correct date, what is the quickest way to create a one time reservation?
Drag and add
Who is our go-to for student orgs in Leadership and Engagement?
Dr. Salvador Lopez
How do you answer the phone?
Unions and Activities office, this is _________. How can I help?
What is your GPA requirement?
2.0
How do you search up an invoice number versus a reservation number?
Invoice: browser
Reservation: navigator
What is the movie license company NAU uses?
SWANK
How do you speak when it comes to holds (before and after)?
Can I put you on a brief hold?
Hi, are you still there?
What are the two MANDATORY things you should be completing at the end of each shift?
1. Shift report
2. Clock out
When using "Wizard" to create a reservation, what booking details have options for you to select multiple?
Dates and locations
What are some examples of times CTO is NOT required?
(Not limited to what I wrote)
A video game tournament where participants must pay a fee, but spectators are allowed for free.
A performance which accepts but does not require donations.
What's Madison's go to customer service trick (it's a shorter phrase with all F's)?
Feel, Felt, Found
What is your dress code?
Polo and appropriate pants with your nametag. (NAU branded things)
GOLD ON FRIDAYS
Deliveries! When do you need to include one of these and how do you add them to EMS?
(hint: there are multiple steps and multiple bookings. Go in AS MUCH DETAIL AS POSSIBLE)
Need when there is not enough equipment in one location or the other or if it is just an equipment rental for a different space.
1. Set up notes must be fully updated with the equipment needed and when they need them dropped off/picked up
2. Add equipment as a booking detail. MAKE SURE TO USE THE "PACKAGE" OPTION FOR THIS
2. Create a new booking in an equipment rental "room"
3. Set up notes must be fully updated in this booking too with the equipment needed and when they need them dropped off/picked up
3. Add Info Desk Staffing ($20/person/hour). Unlike labor charges, this is ALWAYS applied (no 2 hours free)
What rooms do we need to wait for Building Manager to handle without us?
Generically, who comes first: phone or person?
Person
What's our number?
928-523-4313
YOU HAVE FIVE MINUTES TO CREATE THIS BOOKING:
1. A group wants Ballroom A/Ballroom B today from 10pm to 11pm (pretend this is chill and that it's for 2 weeks from now).
2. They want a club fair style set up with 150 tables and 2 chairs at each table. They also want 6 catering tables on either side of the room.
3. AV will be needed with 3 microphones.
(instead of using Prismm to create your diagram, hand draw it... I'm not worried about EXACT number of tables and chairs for the purposes of this exercise. But you will need to show me how you would add in the diagram to EMS)
1. Book the reservation (make sure there is significant time on either side of the reservation)
2. Make sure the unclick the "default set up/tear down" (AKA the black bar)
3. "Package" for equipment--> be sure to clarify if it's catering tables vs other tables
4. Delivery for equipment--> THEY PAY FOR THE EXTRA EQUIPMENT! If we have it at the DuB, no, but if we have to bring it in, yes.
5. set up notes need to be detailed
6. Diagram
7. Book out time needed for U&A on either side (set up and tear down) IN A SEPARATE RESERVATION
How do you edit or delete an unpublished event on the events calendar?
Go back to your profile.
Go to the left sidebar and open the “Events” dropdown.
Select “Events List”
Find the event you want
Press ACTIONS then “Edit Event” if you are editing a single date, “Edit Series” if you are editing multiple dates, and “Cancel Events” if you want to delete the request.
If deleting, you are done. If editing, make the edits needed and submit again.
In what situation do you tell a client if we have open space?
NEVER
What's my extension?
30792