Lumberjack Drip (professionalism and uniforms)
What app do you need downloaded on your phone for work updates?
Microsoft Teams
If someone calls asking to book a room, what should you tell them?
Direct them to the website (we don’t book over the phone)
What should you start filling out at the beginning of your shift (and keep updating)?
Your shift report
How early can you clock in before a shift without approval?
5 minutes
What should you do if you need to take a personal phone call during your shift?
Step outside of the office
On Fridays, what’s the special color theme you can wear instead of your polo?
Gold
Before scheduling an event, what do you need to check for in EMS?
Other events around it (leave at least an hour buffer)
What two platforms are you expected to know and use well for the job?
EMS and TrueBlue Connects
If you’re going to be late or miss a shift, who do you need to contact?
Both Madison and Laurel via Teams
How long should personal conversations with friends visiting the desk last?
No longer than 2 minutes
What item must you always wear when you're at work?
Name tag
If you accidentally make a change over the phone, what must you send right after?
A recap email for confirmation
If you need to step away for a short walk or break, what’s the maximum time (and what must you do first)?
10 minutes, and tell your teammates and Madison
If you forget to clock in or out, what do you need to leave on your timesheet?
A comment explaining the issue
Can you do homework at work?
ONLY IF YOU HAVE FINISHED ALL YOUR TASKS AND ARE STILL PAYING ATTENTION TO CUSTOMERS
Do you need to wear close toe shoes?
YES
Which HLC rooms are conference square ONLY?
2402 A/B and 2407
If you see someone come in looking confused and saying they need to meet with Madison, what should you do before sending them back?
Teams message to get approval
When do you get paid?
Alternating Fridays
What minimum GPA must you keep to stay eligible for student employment?
2.0 GPA
How many AirPods can you wear while working?
What happens to banners left with us longer than a week?
They are trashed
Where is Laurel's office?
SECOND FLOOR by Sodexo office
What happens if you have a class within 10 minutes of your scheduled work time?
TALK WITH MADISON AND LAUREL TO FIGURE OUT A GAME PLAN!
TRUE OR FALSE: you can use your personal laptop to do personal tasks at work
FALSE