SAFETY
EQUIPMENT
CUSTOMER SERVICE
RFC EXPECTATIONS
GONZAGA/RFC FUN FACTS
100

The first thing you should do when a patron appears injured

What is assess the situation and follow emergency procedures/call for help?

100

After finding a dumbbell on the floor, this is where you place it.

What is the proper rack location?

100

A simple way to make members feel welcome.

What is greeting the patrons?

100

Showing up at this time for your shift is a core expectation and helps you get ready to go for the day.

What is early?

100

This is the name for Gonzaga's bulldog mascot

What is Spike?

200

This life-saving device can be found across from the front desk of the RFC and is used during cardiac emergencies.

What is an AED?

200

When equipment appears broken, this is your first step in what to do.

What is reporting it immediately?

200

When correcting behavior, this is how your tone should be.

What is respectful and professional?

200

Picking up a single weight, even when it's not your responsibility, is an example of this value.

What is the little things?

200

This is what the RFC stands for

What is the Rudolf Fitness Center?

300

A spill on the floor presents this type of hazard

What is a slip-and-fall hazard?

300

Members leaving weights on bars is a great example of this.

What is failing to rerack weights?

300

You should do this when a member asks a question and you don't know the answer.

What is find someone who does know the answer or seek assistance?

300

Once all your assigned tasks are done, this is what you should do next.

What is take initiative and find more ways to help?

300

The amount of IM championships that Tyler Seth won as a student at Gonzaga.

What is 19?

400

This is what you should do when you see unsafe equipment use.

What is politely intervene and educate the patron?

400

This is where you can find the replacement X wipes when refilling the containers.

What is underneath the front desk or the upstairs/pool storage?

400

This is often the best way to de-escalate a frustrated member.

What is listening calmly and professionally?

400

Floor attendants should spend most of their shift doing this

What is being visible and walking the floor?

400

This sport had the most participation last year during the intramural season.

What is Volleyball?

500

This kind of footwear is NEVER allowed inside the facility.

What is open toed footwear (Sandals, Flips Flops, etc.)?

500

These are the supplies needed to clean the treadmills.

What is two rags and cleaning spray?

500

The goal when enforcing policies is not to win an argument but to do this.

What is maintain safety and a positive environment?

500

The best floor attendants are known for this quality

What is ownership/accountability?

500

The type of fitness class that Doctor Jose teaches.

What is a spin class?

M
e
n
u