Signage
Where is the signage located on an outdoor sofa pad?
Behind the throw pillow on the non-dominant (left) side.
How do you know a rug swatch goes on the wall on floor 2 and not in the stockroom?
There is a nomenclature sticker on the back.
What are the bushes in our outdoor spaces called?
Boxwoods
Where would you find the planogram for bedding information in a bedroom?
The nightstand to the left of the bed.
Where is the new Belgian collection made?
North Carolina
Where is the signage located on an outdoor dining pad?
Under the armchair cushion on the non-doninant (left) side.
What does it mean when a furniture swatch has a grey dot on the back?
The swatch belongs in the DA drawers.
What is the name of our paint color?
It is a custom blend, but the closest is Sherwin Williams Buff White.
True or False: The Motion sofas are displayed with one footrest and/or headrest extended.
True
Do we currently have the updated Belgian collection in the gallery?
No
What is a good rule of thumb for finding the secondary signage in any room?
Follow the wall signage
What is the purpose of the felt on the edge of a large furniture DA swatch?
It is to protect the shelves from getting scratched up. The felt edge should always be on the bottom.
Where do we get our moss?
Moss4U
Name 2 of the 5 Elements of Gallery Curation.
Alignment and Space Planning
Quality Standards
Lighting
Accuracy in Directives
Signage
Which collection sits most like the new Belgian collection?
Where would you find the signage with lighting information in the East Loggia?
In the West Ligne sideboard.
What process must you complete (provide steps) before giving a customer a fabric swatch from the cardboard boxes?
Write all information on the MOS log sheet, place a complimentary sticker over the barcode on the back.
What is the ceiling height in the Grand Entry on floor 1?
13'
What is the process for restoring Natural Teak?
Clean, Protect (stain), Seal
What two pieces are being eliminated to simplify the assortment?
Chair-and-a-halfs and daybeds
Where would you find the signage for the South dining table in the East Formal Entertaining Hallway on floor 2? (Gael Room)
In the SW Gael sideboard
How many fabric swatch rings do we have in each set? How are they organized?
3 foundational, performance, and discontinued/limited availability
What was here before RH?
810 Zone, Restaurant
What outdoor finishes do we show in the gallery?
Aged Teak, Weathered Teak, Natural Teak, Bronze, Iron, Resin.
What are the main differences between the original Belgian and the updated Belgian?
The updated Belgian has a new proprietary seat core with 8-way hand-tied suspension.
New back lumbar cushions for the Belgian track arm and proportional lumbar cushions across all arm styles versus the single size for the Original Belgian collection.
The angle of the Belgian Slope arm has been straightened.
Cushions are not reversible.