Wild Card 2
Which tool will you use to find our Resource Library?
Restonet
Which CW Fastpath will we use to release Credit Card Declines for reauthorization?
ERHO
When Taking phone calls what tool will you use to log into Lunch, Breaks & etc.?
CTI Tool
Where would you find our Values Alignment message and conversation for today?
Restonet or This Week In Delight email
On what Restonet page can Team Members find details about employee benefits?
US Benefits
What is your process for compensating a customer for a bad experience?
Accommodation Case
What are the steps and FastPath in CW to send an email confirmation to our customers?
OIOM > (F22) > 1 > Enter > F10 > F6 > Enter(twice)
Your customer requests to cancel an item after it has been shipped but has yet to be delivered. How do you assist the customer?
Initiate a Return in Salesforce
In Leadership is a Choice, what word separates the leadership triangle from the drama triangle?
CHOICE
What Resto Article would you leverage to find the steps for offering a loaner?
Loaner Guide
What steps should you take to ensure we are providing our customers with a quality email?
Proper Formatting, Sentence Structure & Proofreading
How do we process an order for a Military Address?
CW > OEOM
What Tool and columns in this Tool do we use to understand the communication preference for a Furniture Repair Case?
Who To Contact List > Column L
What was the month and year Gary wrote "We are in the Customer Delight Business" to Team RH?
January 2016
What is the process for placing a Waterworks order for your customer?
1. Create Project
2. Send Quote to Waterworks Sales & Support for review
3. Follow up with Customer to place order
What is the difference between a Furniture Repair and a Service Stop?
Furniture Repair addresses quality concerns post-delivery
Service Stop aligns or assembles Furniture post-delivery
A customer without an existing order needs to find replacement hardware for a Kempton Oak Double Vanity cabinet. What Fastpath would you use to locate the component item number for that base?
DINI
What is our billing process for exchanging an item for a lower or higher price?
We will bill upfront for the exchange item and refund the returned item once it is received
In the Leadership triangle, what are the 3 options within our control?
VISIONARY, COACH, ADVOCATE
Where can Team Members find details about RH Giving campaigns?
Restonet > Hope, Inspiration & Love | Giving Campaigns
Where do we find the origin of a product and if it is still active?
Salesforce Product Information
What is the CW Fastpath WRTA used for?
To create or cancel a return or exchange that is not able to be processed through a Salesforce Return Case.
Your customer calls to advise us that one of our Delivery Team Members has damaged their floor. How do we proceed?
Collect photos > HDC Support Inquiry Case
What do the acronyms H.E.A.R.T from Leading with Heart stand for?
H - Hearing & Heard
E - Empathy
A - Appreciation, Accountability & Apologetic
R - Relentless, Resolving & Responding to Urgency
T - Thank the Customer
People Directory