Scheduling
You should always verify this when scheduling an established appointment
What is Length of Appointment & Appointment Details?
These two main insurances require authorization prior to being seen.
What is Tricare Prime & Healthy Connections?
This tool offered by St. Luke’s helps to streamline the communication between a patient and their provider.
What is MyChart?
We are expected to wear this every day.
What is your Badge?
You should wear this when greeting a patient and/or answering the phone
What is Smile?
These cancellations should be left on the schedule and marked EOD within the first 24 hours prior to appointment
What is Established Patient, Late Cancellations?
We use these main two patient identifiers anytime we are handing paperwork to our patients.
What is Patient Full Name & DOB?
This service is provided by St. Luke’s to help ensure employee remain healthy.
What is Employee Health?
We are expected to turn these items over to prevent a HIPAA violation.
What is PHI?
We do this anytime a patient walks up to the front desk when we are busy working on a task.
What is Acknowledging the Patient?
These details have to be updated every time an appointment is scheduled or reschedule.
What is the Appointment Notes?
We send out these letters to patients anytime they miss an established appointment.
What is No Show & Late Cancellation Letters?
This service is provided by St. Luke’s anytime we have a non-English speaking patient.
What is Language Services?
We are expected to empty this at the end of every day or anytime it becomes half full.
What is the Recycle/Shred Bin?
We strive to understand and share the feelings of our patients by using this important skill.
What is Empathy?
This must be completed when scheduling any new patient appointment, to allow the patient to fall off the workqueue.
What is Assigning the Referral?
We provide the following worksheet to patients to complete prior to seeing the provider for Ankylosing Spondylitis.
What is BASDAI?
St. Luke's offers this to all patients and staff ensure that the integrity of St. Luke's is never compromised by unlawful activity.
What is the Compliance Line?
We are expected to complete these assigned tasks to help the clinic meet EOC standards.
What is Assigned Duties from the Chore Board?
St. Luke’s lives by this standard of care acronym
What is AIDET?
This is where you are able to find out if we have approved a new patient referral.
What is the Referral Notes?
This must be on at all times in order to know when a patient is calling.
What is Ringer?
This is where you are able to go to locate all of the policies and procedures for St. Luke’s.
What is C360 Policies & Procedures?
Where is this located? Where can you find this?
This is what we do if we notice the clinic is on fire.
What is RACE; Rescue, Alarm, Contain, and Extinguish?
The letter T stands for this in the standard of care acronym, AIDET.
What is Thank?