To indicate a problem with a guest in the hotel that requires them to see a manager
What is Lock Out?
100
Previous Balance + Debits - Credits
What is the Net Outstanding Balance?
100
Both a Front Desk Agent, a MOD, and an Accounting Clerk
Who is a Night Auditor?
100
Efforts to attract potential buyers to your product and property
What is Marketing?
100
The human component in moving potential buyer into a customer
What are Sales?
200
Convince guests to rent rooms above standard rate accommodations.
What is Upselling?
200
A summary grouping of accounts
What is A Ledger?
200
Flow of source documents which details each step in the processing of a transaction.
What is an Audit Trail?
200
Product Price
Place Promotion
What are the Four P's of Sales and Marketing?
200
Many hotels are moving away from this form of payment
What is a personal check?
300
Not an Adjacent room
What is a Connecting room?
300
Ensures all the guest information and payment methods are correct before turning over the keys.
What is the Reg Card?
300
a cross-check folios with housekeeping report and room rack
What is a Bucket Check?
300
A bundle of benefits, both physical and psychological, that satisfies the needs and wants of the guest
What is a Product?
300
Connects revenue centers to the front office for automatic posting of charges
What is a Point-of-Sale(POS)?
400
Rooms that are next to each other that do NOT have a connecting door.
What is an Adjoining/Adjacent room?
400
Computer software package that supports a variety of hotel management activities
What is A Property Management Systems (PMS)?
400
The creation of accounting and management Reports
What is a Night Auditors Focus?
400
Creates an image for your property and influences guest perceptions
What is Price?
400
A collection of all transactions incurred by a guest.
What is an Account?
500
1. Front desk may show the room vacant when housekeeping shows it occupied.
2. Front Desk may show it occupied but Housekeeping shows it vacant
What is Sleeper Room?
What is Skipper Room?
500
A statement that shows all the transactions that were posted to that guest’s account, with details and reference numbers backing up the actual transactions.
What is a Folio?
500
The discovery and correction of front office accounting Errors
What is a Night auditors focus?
500
consists of “call to action” and must address the need for the product
What is a Promotion?
500
Set of non-guest accounts
Transfer of non-settled accounts
Responsibility shifts from front office to accounting department