Bellhop
What is "20 minutes" ?
This is printed the day before. Never on the day
What is "a Registration card"?
Front desk 5 systems
What is "TMS/SAP, HotSOS, Key card system, Scanner and Payment terminal"?
Loyalty recognition
Mass check-in standard completion time
What is "WITHIN 15 minutes"?
Should be checked before leaving a departure room
What is "ALL drawers and safe"?
Check-in completion time
What is "WITHIN 10 minutes"?
Requested for Marriot clients
What is "a Marriott form"
MANDATORY on reg. card
What is "an Email and a Signature"?
Must be presented by all guests upon arrival
What is "an ID"?
6th item on room orientation
What is "Balcony door - how to open and lock securely"?
All wristbands are equiped with
What is "a RFID and QR code"?
At 15 feet
What is "Eye contact and smile"?
Before requesting documents
What is "Confirming all details and updating the system"?
Action for incomplete pre check-in
What is "Adding a comment and informing the bell captain"?
7th item on room orientation
What is "reading lights- location and opertaion"?
QR
What is "a Quick Response "?
Prepared required forms
What is "a Guest Conduct Policy and a Marriot form if applicable"?
Third step in Check-in sequence
What is "Asking if the guest completed online pre-check-in"?
Timeline to coordinate with F&B, Kitchen, Entertaiment, Security, IT and Maintenance
What is "1 Week"?
True or False
Offer to assist with packing if guest accept luggage pick up
True
RFID
What is "a Radio Frequency Identification"?
Room changes, bumping, cancellation and no-show report
What is "an Operation team"?
Fourth step in Check-in sequence
What is "Verifying if the guest is a repeat or Marriott Bonvoy member"?
Communication and monitoring Online Pre Check-in
Who is "the GM"?