Healthcare Communications
The capacity to respect and accept differences is ?
Cultural Competence
______ is an objective awareness and insight into the thoughts, feelings, and behavior of another
Empathy
In health literacy, age, culture, language, education, and income are all considered to be potential :
Barriers to health literacy
Providers seek to obtain __________ from patients by clearly communicate about the treatment of choice, but also informing patients about other less-favored approaches.
Informed choice
________ is a principle of social learning theory and is the concept of the belief individuals can actually perform a certain behavior or behavior change (e.g., "I can do this"!). In the helping profession it is belief in one's capabilities to organize and execute the sources of action required to manage prospective situations.
Self-efficacy
Attitudes, practices, and communications that are destructive to other cultures
Cultural destructiveness
______ refers to a sensitive discerning use of the sense of hearing (e.g., using a third ear, in tune with your client, eye contact)
Active listening
__________ incorporates the five sequential phases of dying (e.g., similar to the stages of grief):
denial
anger
bargaining
depression
acceptance
The stages of adaptation to illness and injury
_________ describes the family role as disabling and could be a negative contributor which weaken the patient's coping and even increase the debilitating aspects of the health condition.
The family as a deficit
_______ consists of providers practicing as a coherent, harmonizing team with shared responsibility for patient care outcomes to achieve the most effective healthcare results.
Coordination of care
______ controls arousal and the fight or flight mechanism.
The sympathetic
__________ is the act of disclosing what one thinks or feels about another's experience namely, what you think they should or should not feel, think, or do.
Advisement
People who experience severe disturbances in perception and processing, and expressing thoughts and feelings may be exhibiting what are called:
Crisis responses
________ occurs when an outside third party describes a problem or issues in a different manner from how the parties are accustomed to perceiving it (e.g., gathering a different frame of reference)
Reframing
_________ protects the client from unauthorized disclosures. (E.g. Sandy shared private information with her provider that should not be discussed with anyone else, except for the exception of consultation).
Confidentiality
Individuals perceptions are actually different from what is there in reality.
Optical illusions or Hallucinations
________ responses deny the existence and value the person less. This may cause the individual to devalue himself. (e.g., making impervious, interruptive, irrelevant, or impersonal responses)
Disconfirming responses
Patients who don't adhere to their treatment are described as:
The non-adherent patient
_________ arises when individuals (or groups) have incompatible or seemingly incompatible, values, ideas, or interests.
Conflict
In which conceptual model to enhance behavioral change does the provider tend to believe that the client can solve their own problems by the provider: (1) setting a positive environment for learning, (2) clarifying the purpose of the learning with the client, (3) organizing and making available learning resources, (4) balancing both intellectual and emotional aspects of learning, and (5) sharing thoughts and feelings with clients without dominating the discussion? (Hint: There was a specific theorist who was extremely influential during this time)
Person-Centered Humanistic Approach
________ refers to both the frequency of utilization and the services that are utilized. Additionally, it includes the under-or-overuse of services in inappropriate ways.
Patterns of utilization
The following responses all have the effect of making the patient feel worthy:
Direct acknowledgment
Agreement about content
Supportive responses
Attempts to clarify messages
Expression of positive feelings
What is the name of the type of responses?
Confirmation or Confirming responses
True or False: Crisis is unavoidable
True
The opposite of over-involvement in a group is called under-involvement. Under-involvement is evidenced as (or described by the term)
Apathy
Recently, ____________ has been referred to as a number of resources "bundled together" tor produce a "one-stop-shop" services (e.g. case management, nutritional services, pharmacy, dental, women's health, and medical care) under a single provider.
Comprehensive care