Fill in the blank
Cost to provide metering, meter reading and billing
What is Customer Charge
Who is RIE?
Your call this number to speak to Lead intake 877-696-4743
Who is Gas Lead Intake
What emergency can you report using our TAE systems
What is Electric?
What system do we use when making a payment on the account
What is ID or Intelligent Desktop
Which program that RIE offers averages out the cost of the customer's monthly payments into a fixed payment based on their usage?
What is budget billing
Repairs to weather head
Who is the customer?
What type of service can we report as a "no lights only"
What is Electric
When reporting a 911 call in TAE what info do you need to request to be provided to send in the outage
what is
Name of person reporting outage
Phone number
Location of outage
If ERT is needed
Who is William Gamble's boss name
Who is Sonia Rosario
Controls the pressure of gas flowing through lines into equipment
What is Regulator
Repairs to service bracket
Who is the customer?
You would call this number for this type of emergency 800-640-1595
What is Gas Emergency
When reporting a down wire what question should we ask before selecting the type of outage?
Is the wire pole to pole or pole to house
Who phone number is 843-367-8573
Who is Sonya Hammonds
The customer of record (COR) or secondary customer of record (SCOR) must be the one signing up for (hint: a type of payment agreement)
What is AMP?
Repairs to the connection point
Who is RIE
When starting new service what must you start first
What is Electric
Who can report a 911 Emergency call
Who is Police or Fire
Which supervisors' classes starter May 20
Who is Tyra Starr and Sonya Hammonds
A customer can call in a claim of financial hardship but no______ will be given
What is a hold?
Repairs to service wire
Who is RIE
Customers can either report these outages via IVR, Online, or with a live agent
What is Electric?
What are the types of order can you select when reporting a outage in TAE for electric
What is No Lights, Power Service problem, Street or Area light and 911 Call
Who was the Vice President of Operations we meet in May?
Who is CJ Johnson