RI Scenarios
Give her the contact information for LIHEAP Agency base off her city.
A ______ is _____ considered a Secondary Customer if they are not listed as a secondary.
Spouse
NOT
What's the name of the creators who made M&M's
Mars & Maurrie
"As off through the waves they roll"
" The fish on the....
Under the Sea - Little Mermaid
"These are not spirit finger. These are spirit finger. And These are gold"
Bring It On
The customer calls in stating her gas has been shut off due to none payment. The tech is on site and she wants to make a payment with you. What do you do?
Inform the customer that she would have to speak directly to the Collector at this time.
If the caller is reporting full payment of all arrears, create a ________. This will hold all collection activity allowing the time necessary for the payment to post to the account. Details regarding the account would not be discussed with the caller.
Collection Arrangement
What was the first food eaten in space?
Applesauce
" I though love was more or less a given thing
The more i gave the less....
I'm a Believer - Smash Mouth
"I live my life a quarter mile at a time. Nothing else matters: not the mortgage, not the store, not my team and all their bull-"
The fast and the furious
"My electricity has been shut off. I can't make a payment on the account right now so what should I do"
National Grid USA is a wholly owned subsidiary of National Grid and provides low-cost, reliable electricity and gas delivery and responsive customer service. National Grid owns and operates approximately ______ miles of transmission and distribution lines in New England and New York.
84,000
Which country is Tasmania a part of?
Australia
" I don't wanna forget how i feel right now"
"On the mountaintop I can see so clear..
Jireh - Maverick City Music
"I thought you were gonna tell me what a bad eugoogoolizer I am?"
Zoolander
Customer is transferring services to a new address while she is on a payment agreement for the old address. What should you do?
What's the 4B method?
Be Calm
Be Respectful
Be Aware
Be Forgiving
How many time zones are there in Russia?
11
Dilemma - Kelly and Nelly
"Calling someone else fat won't make you any skinnier. Calling someone stupid doesn't make you any smarter."
Mean Girls
The customer stated that he sent all the information in to be on elderly protection however he is still not protected. What would you do?
Verify he sent the information to the correct email/fax/mailing address.
Check contact notes to see if there was anything missing
Check suspended charges.
What's one of the SPICES
Smile
Pace
Inflection
Calm
Energy
Shorter sentences
Which of these animals has the most legs? Bee, Octopus or crab?
So I'm ready to attack, gonna lead the pack
Gonna get a touchdown....
Holla Back Girl
"Yes, I created a lie. But because you believed it, you found something true about yourself"
V for Vendetta